Associate- Customer Care Centre - Voice Process - Bangalore

Shanvi Staffing Services; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Shanvi Staffing Services seeks a candidate to handle loan-related customer inquiries through servicing channels, ensuring accurate guidance is provided in line with guidelines. The role emphasizes maintaining precise loan information and timely responses.

The ideal candidate demonstrates strong customer service skills, is fluent in English (verbal & written), and has knowledge or experience in mortgage loan servicing.

Qualifications

• Demonstrated customer service skills with the ability to manage customer interactions effectively.
• Fluent in English – verbal & written.
• Knowledge or experience in mortgage loan servicing preferred.

Responsibilities

• Handle loan-related customer inquiries through servicing channels, ensuring accurate information is provided to borrowers in accordance with defined guidelines.
• Evaluate customer interactions & update records.
• Maintain loan information.

Skills

Customer service

English language

Job description

Handle loan-related customer inquiries through servicing channels, ensuring accurate, relevant, and timely information is provided to borrowers in accordance with defined guidelines. Evaluate customer interactions &update. Maintain loan information.

Required Candidate profile

Demonstrated customer service skills with the ability to manage customer interactions effectively. Fluent in English -verbal & written Knowledge or exp in mortgage loan servicing preferred.