Associate Content Operations UK Hours - MUM

Third Bridge Group; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Flexible work options

Learning & development budget

Private medical insurance

Life insurance 4x annual CTC

Job summary

Third Bridge is a leading global research firm that delivers expert insights to institutional clients. The Content Operations Associate role focuses on ensuring SLAs and production quality for the Forum and Community offerings, collaborating with sector analysts, research, compliance and commercial teams.

You will manage interview logistics, collect actionable feedback, and drive process improvements in a fast-paced, performance-driven environment.

Qualifications

• Ability to deliver results in a fast paced environment.
• Strong data analysis capabilities and problem-solving skills.
• Excellent organizational skills and ability to meet deadlines.
• Proficiency with Microsoft Excel and the Office suite.

Responsibilities

• Manage logistics of Forum Interviews and Community consultations throughout their life cycle.
• Understand production processes and solve niche situations that arise.
• Collect, document, and report on feedback and usage patterns to improve systems.
• Lead projects to completion by analyzing data and driving initiatives.
• Propose strategic opportunities to improve Forum and Community processes.
• Develop reports and dashboards to empower Forum and Community with insights.

Skills

Fast-paced environment

Data analysis

Project management

Organizational skills

Attention to detail

Interpersonal communication

Independent work

Excel

Tools

Microsoft Office Suite

Excel

Job description

Job Description:

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision‑making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in‑person and through our Library covering over 65,000 companies.

Job Description

Forum is a content product that helps investors make better investment decisions faster. We conduct in depth Interviews with senior executives and industry specialists to unearth critical insights and generate unfiltered transcripts.

Our 100-strong industry aligned team covers over 2,500 public and private companies, applying data‑driven factor models to identify where capital is most likely to be deployed. Our library of over 10,000 Forum Interview transcripts is continually strengthened by the generation of approximately 400 transcripts per month.

Community is a new content offering from Third Bridge with a fast‑growing, fast‑paced, performance driven environment. As a Content Operations Associate, you’ll be responsible for ensuring we are meeting our SLAs and production quality standards.

Our clients are made up of institutional investors such as mutual funds, hedge funds and private equity institutions. We pinpoint emerging topics of interest and leverage the knowledge from industry experts to produce primary research content aimed to satisfy our client needs.

As part of our growth and expansion, we are looking for a new joiner to help our New York Credit and Public Equities team with the day‑to‑day operations of our content business’. Internally you will work very closely with our Sector Analyst, Research, Compliance and Commercial teams and externally work to provide our clients with a high level of customer service.

Qualifications

• Managing the logistics of our Forum Interviews and Community consultations throughout their life‑cycle
• Understand the Forum and Community production processes and be able to problem solve niche situations that arise
• Collect, document, and report on feedback and usage patterns, and communicate relevant information to improve systems and processes
• Proactively identify areas where data analysis can enhance our business and take charge of leading projects to completion
• Proactively propose strategic opportunities to improve processes and standards for Forum and Community
• Develop reports and dashboards to empower Forum and Community with useful information

What we look for

• Demonstrated ability to deliver results in a fast paced environment
• Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions
• A change facilitator with the ability to manage multiple projects efficiently and effectively
• Outstanding organizational skills and the ability to work to deadlines
• Extremely strong attention to detail with a passion for quality
• Strong team player with excellent interpersonal and communications skills
• Ability to establish priorities and work independently
• Proficiency in the Microsoft Office Suite (esp. Excel)

Why work for us?

• Competitive Compensation:Enjoy a competitive salary reflective of your skills and experience.
• Time Off:Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development:Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job‑related qualifications.
• Health & Well-being:Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover:Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility:Flexible work options, such as Work from Anywhere program, hybrid work options,and flex days, offered at the company’s discretion and subject to annual review.
• Snacks & Refreshments:Stay energised with daily snacks, tea, and coffee provided.
• CSR Days:Contribute social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer:Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.