Associate Consultant - Unified Communications

PowerToFly; Gurgaon; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

PowerToFly is seeking a UC Associate Consultant in Gurgaon, India. The role involves delivering 24x7 technical support for Cloud Managed Services customers, focusing on Microsoft Teams and enterprise voice technologies.

You will troubleshoot complex voice and SBC issues, work with global customers, and ensure seamless communication experiences while continuously enhancing your skills in cloud technologies.

Qualifications

• Experience providing L2 support for Microsoft Teams and Skype for Business.
• Strong troubleshooting skills for SBCs and voice technologies.
• Ability to work in a fast-paced 24x7 environment.

Responsibilities

• Provide L2 support for Microsoft Teams and SBC issues.
• Troubleshoot and manage AudioCodes/Ribbons SBCs.
• Monitor OVOC dashboards and SLAs.

Skills

Microsoft Teams

Technical Support

Voice technologies

Troubleshooting

SBC Management

Job description

Are you passionate about solving real-time voice and collaboration issues?

Do you enjoy working with Microsoft Teams, SBCs, and enterprise voice technologies?

Ready to support global customers in a fast‑paced 24x7 cloud environment?

As an UC Associate Consultant, you’ll deliver 24x7 technical support for SoftwareOne’s Cloud Managed Services customers. You’ll troubleshoot complex voice, Teams, and SBC issues, work with escalation teams, and ensure seamless communication experiences for users worldwide. You’ll also create knowledge articles, maintain documentation, and continuously strengthen your skills across cloud and workplace technologies.

• Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX.
• Troubleshoot and manage AudioCodes/Ribbons SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations.
• Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
• Handle escalations, perform RCA for major incidents, and support service improvement programs.
• Work closely with global stakeholders and deliver clear customer communication.
• Contribute to technical knowledgebases and uphold quality/security standards.