Associate, Client Solutions (Night Shift)

Gerson Lehrman Group; Mumbai; Hybrid; INR 600,000 - 800,000; Full time

Job summary

GLG is the world s leading platform for trusted human expertise. We connect clients with the experts needed to answer critical questions and drive smarter decisions.

As an Associate, you will be the front-line client service professional, sourcing suitable experts for client research, managing expectations, and excelling in a dynamic environment with multiple projects. This is a hybrid role based in Mumbai's BKC office with a night shift (6pm–3am).

Qualifications

• Postgraduate / Graduate degree from a top-tier university.
• Has 1-3 years of work experience, ideally in B2B client servicing and business development roles.
• Excellent communication and interaction skills in a business-focused setting using multiple channels (telephone, e-mail, in-person, etc).

Responsibilities

• Learning GLG s business processes and assisting with high-level project execution by identifying and engaging with top-tier professionals capable of providing valuable industry insights.
• Expand GLG s expert network by identifying and recruiting new professionals through strategic lead generation and outreach via phone, email, and other channels.
• Scheduling and confirming critical calls and meetings between GLG s clients and Network Members, including scheduling all calls with your new recruits.
• Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.
• Manage and grow client accounts by developing a strong understanding of their evolving priorities, ensuring seamless project execution, and identifying opportunities to strengthen relationships and expand business.
• Building your understanding of client strategies, industry verticals, and value chains to effectively source and vet the most relevant experts for client projects
• Coordinate and confirm key interactions between clients and GLG Network Members, ensuring timely and seamless communication.
• Proactively engaging with GLG s Network Members to assess their expertise and gauge their fit-on client projects.
• Excel in a dynamic work environment, efficiently managing multiple projects simultaneously.
• Develop a working knowledge of various industries to improve project and product service quality
• Willingness to work in evening shifts (3pm to 12am Or 5pm to 2am)

Skills

Excellent communication

Time management

Client servicing

Business development

Education

Postgraduate / Graduate degree

Job description

Note: This is a Night shift role 6pm to 3am, Hybrid setup at Mumbai BKC office (Drop available)

GLG is the leading insights network, connecting our clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

As anAssociate, you will be the front-line client service professional, tapping into a diverse network of global experts, sourcing the most suitable professional expert for our clients research endeavours. Your role entails staying updated on industry trends, cultivating relationships with high-level professionals in the field, managing client expectations and excelling in a dynamic environment by efficiently managing multiple projects simultaneously.

Key Associate Responsibilities Include (but are not limited to)

• Learning GLG s business processes and assisting with high-level project execution by identifying and engaging with top-tier professionals capable of providing valuable industry insights
• Expand GLG s expert network by identifying and recruiting new professionals through strategic lead generation and outreach via phone, email, and other channels.
• Scheduling and confirming critical calls and meetings between GLG s clients and Network Members, including scheduling all calls with your new recruits.
• Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.
• Manage and grow client accounts by developing a strong understanding of their evolving priorities, ensuring seamless project execution, and identifying opportunities to strengthen relationships and expand business.
• Building your understanding of client strategies, industry verticals, and value chains to effectively source and vet the most relevant experts for client projects
• Coordinate and confirm key interactions between clients and GLG Network Members, ensuring timely and seamless communication.
• Proactively engaging with GLG s Network Members to assess their expertise and gauge their fit-on client projects.
• Excel in a dynamic work environment, efficiently managing multiple projects simultaneously.
• Develop a working knowledge of various industries to improve project and product service quality
• Willingness to work in evening shifts (3pm to 12am Or 5pm to 2am)

As an Associate, You Will Learn

• Develop a deep understanding of various industries and sectors through exposure to a diverse range of client projects.
• Strengthen your ability to solve complex business challenges through structured analytical thinking, critical reasoning, and innovative problem-solving.
• Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly performance targets.
• Collaborate closely with regional and global teams to drive revenue growth and contribute to the organization s broader commercial goals.
• Mentoring and guiding GLG Associates on best practices.

Ideal Candidates Have

• Postgraduate / Graduate degree from a top-tier university
• Has 1-3 years of work experience, ideally in B2B client servicing and business development roles.
• Excellent communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc)
• General understanding, awareness and interest in corporate, consulting, and financial markets.
• Demonstrated entrepreneurial/leadership skills.
• Experience interacting with senior executives
• Ability to work effectively independently and/or collaboratively in a team
• Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail
• Demonstrate the ability and initiative to handle increasing responsibility over time
• Willingness to work flexible and extended hours basis business needs and client requirements
• Successful track record of working in a dynamic environment, often accompanied by stringent deadlines

About GLG / Gerson Lehrman Group

GLG is the world s leading platform for trusted human expertise. We connect global decision-makers-from hedge fund managers and private equity partners to strategy leaders at Fortune 500s-with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry s most trusted research environment, you ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. ( GLG ) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.