Associate Client Server Software Analyst

tsys; Pune District; On-site; INR 300,000 - 520,000; Full time

Job summary

tsys is seeking an entry-level Application Support Specialist to provide Level 1/2 support for business applications in Pune. You will investigate issues across application, database, and system layers and participate in incident bridge calls to aid service restoration.

The role requires basic Windows OS and IIS troubleshooting, SQL querying, and familiarity with cloud platforms. Strong communication and a proactive, team-focused mindset are essential.

Qualifications

• Experience in Level 1/2 application support and incident handling.
• Basic understanding of Windows OS and IIS, with troubleshooting experience.
• Working knowledge of SQL for data validation and querying.
• Familiarity with cloud environments and monitoring concepts.
• Knowledge of ITIL/ITSM processes and documenting resolutions.

Responsibilities

• Provide Level 1/2 support for business applications.
• Investigate and troubleshoot application, database, and system issues.
• Participate in incident bridge calls and assist in service restoration.
• Handle user incidents, service requests, and operational queries.
• Collaborate with development, infrastructure, and other support teams.
• Monitor application health and respond to alerts.
• Document resolutions and troubleshooting steps.
• Escalate issues with timely stakeholder updates.
• Identify opportunities for process improvements and automation.
• Continually learn application functionality and supporting technologies.

Skills

Application support

Windows OS

SQL

Web apps .NET

IIS

Networking basics

Cloud environments

Incident management

Monitoring basics

Communication

Analytical skills

Team collaboration

Bridge calls participation

Ownership and accountability

Prioritization under pressure

Learning attitude

ITIL/ITSM basics

Incident handling

Documentation

PowerShell

Python scripting

Cloud platforms (Azure, AWS)

Monitoring/observability tools

SRE concepts

Automation tools

Performance/log analysis tools

SLA/MTTD/MTTR

Reporting and audit processes

Knowledge articles

Tools

PowerShell

Python

Azure

AWS

Job description

Mandatory Skills

Technical Skills

• 0-2 years of experience in application support.
• Basic understanding of Windows Operating Systems.
• Working knowledge of SQL for querying and data validation.
• Understanding of web-based applications and .NET application architecture.
• Basic knowledge of IIS and application troubleshooting.
• Understanding of networking fundamentals (DNS, ports, connectivity, HTTP/HTTPS).
• Familiarity with cloud environments and hosted applications.
• Knowledge of incident management and service request processes.
• Basic understanding of monitoring and alerting concepts.

Soft Skills

• Strong verbal and written communication skills.
• Good analytical and troubleshooting abilities.
• Ability to work effectively with business users and technical teams.
• Willingness to participate in bridge calls and incident resolution activities.
• Strong ownership and accountability for assigned tasks.
• Ability to manage multiple priorities in a fast-paced environment.
• Team player with a positive learning attitude.

Process Knowledge

• Basic understanding of ITIL/ITSM processes.
• Experience handling incidents, service requests, and user issues.
• Ability to document findings, resolutions, and operational procedures.

Good to Have Skills

Technical Skills

• Knowledge of PowerShell or Python scripting.
• Exposure to cloud platforms (Azure, AWS, etc.).
• Knowledge of application monitoring and observability tools.
• Understanding of Site Reliability Engineering (SRE) concepts.
• Familiarity with automation tools and process improvement initiatives.
• Exposure to performance monitoring and log analysis tools.

Process & Operational Skills

• Understanding of operational metrics such as SLA, MTTD, and MTTR.
• Knowledge of reporting and audit processes.
• Experience creating knowledge articles and support documentation.

Key Responsibilities

• Provide Level 1/Level 2 support for business applications.
• Investigate and troubleshoot application, database, and system issues.
• Participate in incident bridge calls and assist in service restoration.
• Handle user incidents, service requests, and operational queries.
• Collaborate with development, infrastructure, database, and other support teams.
• Monitor application health and respond to alerts.
• Document resolutions, troubleshooting steps, and operational procedures.
• Escalate issues appropriately and provide timely updates to stakeholders.
• Identify opportunities for process improvements and automation.
• Continuously learn application functionality and supporting technologies.