Associate Client Account Manager

E2M Solutions; Ahmedabad District; On-site; INR 420,000 - 650,000; Full time

Job summary

E2M Solutions is seeking an Associate Client Account Manager for the AI division to coordinate client interactions and support account management activities. You will understand client requirements, manage expectations, and liaise with internal teams to ensure timely delivery of AI-enabled solutions.

The role emphasizes strong communication, stakeholder management, and the ability to navigate a fast-paced environment while contributing to client satisfaction and retention.

Qualifications

• Experience in client-facing roles with a focus on account management, sales, or customer success.
• Strong communication, presentation, and relationship-building skills.
• Familiarity with AI concepts, technologies, use cases, and market context.

Responsibilities

• Manage day-to-day communication with assigned clients and maintain strong professional relationships.
• Understand client requirements, project objectives, and business expectations.
• Act as a liaison between clients and internal teams to ensure seamless communication and execution.
• Support account management activities to drive client satisfaction, engagement, and retention.
• Conduct regular follow-ups, client meetings, project discussions, and stakeholder interactions.
• Prepare reports, presentations, meeting notes, and client communication documentation.
• Proactively identify and address client concerns while coordinating with internal teams for timely resolution.
• Develop and maintain understanding of AI solutions, business applications, market trends, and industry challenges.
• Collaborate with cross-functional teams to ensure efficient service delivery and positive client experience.
• Responsible for upsell and cross-sell as well

Skills

Client Relationship Management

Stakeholder Management

Communication & Presentation Skills

Sales / Customer Success Exposure

Problem Solving & Coordination

Basic Understanding of AI & Technology

Job description

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together .If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview:

The Associate Client Account Manager – AI Division will be responsible for managing client interactions, supporting account management activities, understanding business requirements, and ensuring smooth coordination between clients and internal teams.

The ideal candidate should possess strong communication skills, client management exposure, and a fundamental understanding of the AI ecosystem.

Key Responsibilities:

• Manage day-to-day communication with assigned clients and maintain strong professional relationships.
• Understand client requirements, project objectives, and business expectations.
• Act as a liaison between clients and internal teams to ensure seamless communication and execution.
• Support account management activities to drive client satisfaction, engagement, and retention.
• Conduct regular follow-ups, client meetings, project discussions, and stakeholder interactions.
• Prepare reports, presentations, meeting notes, and client communication documentation.
• Proactively identify and address client concerns while coordinating with internal teams for timely resolution.
• Develop and maintain a working understanding of AI solutions, business applications, market trends, and industry challenges.
• Collaborate with cross-functional teams to ensure efficient service delivery and a positive client experience.
• Responsible for upsell and cross sell as well

Required Skills/Experience:

• 1–2 years of relevant professional experience in Client Account Management, Sales, Customer Success, Client Servicing, Business Development, business analyst or similar client-facing roles.
• Mandatory experience working with an AI-based Product or Service company.
• Strong exposure to Sales and/or Client Account Management functions.
• Excellent verbal and written communication skills with strong professional presentability.
• Basic understanding of Artificial Intelligence concepts, technologies, use cases, challenges, and industry landscape.
• Ability to communicate confidently with clients and manage stakeholder relationships effectively.
• Strong interpersonal, coordination, problem-solving, and organizational skills.
• Self-motivated, proactive, and adaptable to a fast-paced work environment.

Required Skills:

• Client Relationship Management
• Stakeholder Management
• Communication & Presentation Skills
• Sales / Customer Success Exposure
• Problem Solving & Coordination
• Basic Understanding of AI & Technology Ecosystem