Associate, Channels Tech Specialists

S&P Global; Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

S&P Global Market Intelligence in Gurgaon is seeking an Associate, DMS Technical Support to join the Data Management Solutions Technical Support team. You will be the link between end users and DMS products, providing in-depth technical assistance during deployment and troubleshooting while collaborating with DAS and Sales teams across global client sites.

The role offers exposure to enterprise products like APIs and Xpressfeed, chances to work with technologies such as SQL, Oracle,

Qualifications

• Graduate in Computer Science with 0 to 1 year of experience.
• Strong fundamentals in CS, development, and databases.
• Solid English communication skills.
• Knowledge of .Net/C#/Java and web protocols.
• Willing to work 5-day shifts and longer night shifts.

Responsibilities

• Be a Product specialist for the DMS and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales' opportunities.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of
• New implementations
• Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.

Skills

Net/C#/Java

SQL

Networking basics

English communication

Education

Bachelor's degree in Computer Science

Tools

MS SQL Server

Oracle

PostgreSQL

Job description

About the Role:

Grade Level (for internal use): 07 The Team: S&P Global Market Intelligence is seeking an Associate, DMS Technical Support to join the Data Management Solutions Technical Support team in Gurgaon. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the "Data Management Solutions (DMS)" and assessing the technical environment dynamics within client sites that may impact product performance.

The Impact:

You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, DMS Technical Support is a consultant providing best and most efficient way for our clients to achieve quality results.

What's in it for you:

• Gets a great opportunity to talk to external clients and internal stakeholders across globe.
• Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
• You will work with a global Data Feed application Specialists and Sales team responsible for enterprise products like API and Xpressfeed.
• This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
• As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.

Responsibilities:

• Be a Product specialist for the DMS and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales' opportunities.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of
• New implementations
• Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.

What we're looking for:

Basic Qualifications:

• Graduate in Computer Science with 0 to 1 year of experience
• The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
• Solid communication skills (English verbal & written)
• Good knowledge in .Net/C#/Java
• Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
• HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
• Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
• Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
• Web Transport Schemes (SOAP, XML, JSON, etc.)
• Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.)
• Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.)
• Exposure to WINDOWS, UNIX or LINUX environments.
• Knowledge on RDBMS concepts.
• Quick learner and ability to grasp new technologies.
• Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to keep pace with rapid changes in products.
• Willing to work in any 5 day shifts and longer night shifts.

Preferred Qualifications:

• Graduate in Computer Science and Commerce\Finance is preferred
• Prior experience in client support teams

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make i