Apprentice, Channels Client On-boarding Specialist

S&P Global, Inc.; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

S&P Global Market Intelligence is seeking an associate to support the Data Management Solutions On-Boarding team. You will review entitlement requests for DMS platforms, validate product components, and coordinate with DAS, RM, Sales and PM to ensure accurate client entitlements.

The role emphasizes proactive process improvement, strong documentation in Salesforce, and the ability to work across stakeholders to deliver a seamless onboarding experience.

Qualifications

• Bachelor’s degree in Finance, Business, Accounting, Economics, Computer Science, Mathematics required.
• Strong communication skills with cross-team collaboration experience.
• Strong attention to detail with ability to work accurately in fast-paced, high-pressure environments.
• Creative problem-solving with a process-oriented mindset for efficient workflows.
• Proficiency in Salesforce; experience with Excel/VBA a plus.

Responsibilities

• Review entitlement requests and ensure correct DMS product components.
• Document validation steps and maintain Salesforce records for onboarding.
• Coordinate with DAS, RM, Sales and PM to align products and licenses.
• Identify process improvements and contribute to procedures.
• Maintain strong communication across teams and stakeholders throughout onboarding.

Skills

Communication skills

Attention to detail

Problem solving

Salesforce proficiency

Excel/VBA knowledge

Education

Bachelor’s degree in Finance, Business, Accounting, Economics, Computer Science, Mathematics

Tools

Excel

VBA

Salesforce

Job description

About the Role

Grade Level (for internal use): 05 The Team: The Data Management Solutions (DMS) On-Boarding team understands the complexities involved with our datafeed/API products and is responsible for reviewing and facilitating entitlement requests involving our DMS platforms.

This entails managing the fulfilment cases created after Sales Opportunities/Quotes are submitted for DMS platforms; reviewing the product components in these Trials/New Sales/Renewals; understanding package relationships, technical dependencies, and licensing requirements; and working with our Fulfilment team to ensure that the client has the correct entitlements.

The team is in constant communication with Datafeed Application Specialists (DAS), Relationship Managers (RM), Sales and Product Managers (PM) and will be expected to understand our DMS product and processes. Our team culture is built on proactiveness, business excellence, both independence and interdependence, continuous learning, and improvement, with everyone working towards a common goal to support the Commercial Organization and the company's business overall.

The Impact: This team acts as a gatekeeper and ensures that clients receive the correct product and packages for all DMS products. It includes the process from the moment that the fulfilment request is created until the Fulfilment Team adds what is requested by Commercial teams and ultimately by the client. You will be encouraged to raise improvements to the process and update the procedures. By enthusiastically identifying issues with the process, the Associate will help provide excellent support to our internal customers.

What’s in it for you

It will provide you with an opportunity to learn and improve your knowledge about our DMS products, processes, and business. You will liaise with different stakeholders and your input will make a difference regarding the overall customer experience. You will have an integral part of the product development cycle and roll out.

Responsibilities

You will have exposure to the whole range of DMS product and will be expected to understand end-to-end the operational side of the business, along with each of the products provided. The process involves reviewing Trials/New Sales/Renewals and its product components, approvals, and third- party licenses by confirming the correct product components are added so the client receives the product and data as expected. The job involves keeping the information correctly documented in Salesforce and being able to manage/improve/update the different tools used by the DMS team for the completion of the on boarding of clients. This position requires attention to detail as it involves validation of approvals and third- party licenses by confirming the correct product components are added so the client receives the product and data as expected. You will need demonstrable evidence of planning and organization skills and can work quickly and accurately in a pressured environment. Ability to remain positive and calm and project a “can do” attitude. The candidate will be in continuous communication with Application Specialists, Relationship Managers, Sales reps and Product Managers. Ensure strong lines of communication and working relationships are maintained at all times across the team, stakeholders, process owners, and business partners – developing trust and accountability, and recognizing that a strong working relationship is in the best interest of our customers.

What we’re looking for

Basic Qualifications:

• Have a bachelor’s degree in Finance, Business, Accounting, Economics, Computer Science, Mathematics
• Strong communication skills with experience collaborating across diverse teams and stakeholders
• Strong attention to detail with demonstrated ability to work accurately in fast-paced, high-pressure environments
• Creative problem-solving abilities with strong process-oriented mindset for developing efficient workflows and solutions
• Proficiency in Salesforce.
• Positive, solution-oriented mindset with demonstrated resilience and adaptability in dynamic business environments
• Knowledge of VBA (Visual Basic for Applications) or Advanced knowledge in Excel is a plus

About S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep, and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation, and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: S&P Global Market Intelligence

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.

About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.