Associate Client Support

S&P Global, Inc.; Ahmedabad District; Presencial; INR 700.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care coverage

Flexible time off

Continuous learning

Retirement planning

Descripción de la vacante

S&P Global Market Intelligence is seeking an Associate in the Financial Institutions Group Client Support team to provide consultative support for business intelligence tools and financial data products. You will manage complex client queries, troubleshoot data issues, and help clients maximize value of our platforms.

You will collaborate with Sales, Product, Technology, Content, and Industry Research teams to improve client experience, data quality, and product adoption, while building

Formación

• Bachelor’s degree in Economics, Finance, Business, or related field.
• Strong understanding of finance, capital markets, banking, or global economy.
• Prior experience in client support, financial data, research, or product support.
• Excellent written and verbal communication skills.
• Strong analytical thinking, attention to detail, and problem-solving.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Ability to learn SQL, Salesforce, mapping platforms, and data products.

Responsabilidades

• Provide advanced client support via phone, email, and chat.
• Conduct investigative conversations to understand business needs and troubleshoot issues.
• Advocate for product usability, data quality, and presentation improvements.
• Build customized Excel models and templates from multiple datasets.
• Support clients in using mapping tools for mortgage, demographic, asset-level, and market analysis.
• Test new features with Product and Technology teams.
• Lead proactive outreach for enhancements and new datasets.
• Conduct client webcasts and product demonstrations.
• Create Salesforce reports and analyze support trends.
• Lead projects from planning to execution; mentor new hires.

Conocimientos

MS Excel

SQL

Salesforce

Data analysis

Communication

Collaboration

Educación

Bachelor's degree in Economics, Finance, Business

Herramientas

Salesforce reporting

Mapping tools

Descripción del empleo

About the Role

Grade Level (for internal use): 07 Work Shift: Flexible to work across APAC, EMEA, and US shifts, including rotational weekends, based on business needs.

Role Overview

As an Associate in the Financial Institutions Group Client Support team, you will provide consultative support for business intelligence tools and financial data products. You will manage complex client queries, troubleshoot data-related issues, and help clients maximize the value of our platforms. You will act as a client advocate, working closely with Sales, Product, Technology, Content, and Industry Research teams to improve the client experience, support data quality initiatives, and contribute to product adoption and revenue growth.

The Team

The Financial Institutions Group team provides specialized support to clients across financial institutions, government organizations, universities, and other market participants. With team members across multiple global locations, the team operates in a collaborative, fast‑paced environment. Associates develop strong subject matter expertise in financial institutions, banking regulations, mortgage data, demographic research, asset‑level analytics, and market intelligence workflows.

The Impact

In this role, you will help strengthen client relationships by delivering timely, accurate, and consultative support. Your work will contribute to client retention, product usage, operational efficiency, and overall client satisfaction. You will also help identify product enhancement opportunities, improve internal workflows, and support initiatives that enhance data quality and platform usability.

What’s in it for you

Build deep expertise in banking, mortgage, demographic, and asset‑level data. Strengthen consultative client engagement skills while working with sophisticated financial services clients. Develop technical proficiency in MS Excel, SQL, Salesforce reporting, mapping tools, and data analysis workflows. Collaborate with global teams across Product, Technology, Content, Sales, and Industry Research. Gain exposure to strategic projects, product testing, client outreach campaigns, and webcast delivery. Take ownership of initiatives that improve team efficiency, client experience, product adoption, and data quality.

Responsibilities

• Provide advanced client support via phone, email, and chat, resolving complex and data‑intensive inquiries.
• Conduct investigative client conversations to understand business needs, troubleshoot issues, and recommend effective solutions.
• Act as a client advocate by identifying opportunities to improve product usability, data quality, and presentation.
• Build customized Excel models, templates, and workflows using multiple datasets, including data not directly available on the platform.
• Support clients in using mapping tools for mortgage, demographic, asset‑level, and market analysis.
• Partner with Product and Technology teams to test new features, enhancements, and platform updates with a focus on the end‑user experience.
• Lead proactive outreach campaigns related to product enhancements, new datasets, and workflow improvements.
• Conduct client webcasts and product demonstrations, showcasing knowledge of FIG products, data, and industry trends.
• Create Salesforce reports and analyze support trends to improve workflows, team procedures, and client outcomes.
• Lead assigned projects from planning through execution and identify opportunities for process improvement.
• Mentor new hires and junior team members through training, knowledge sharing, and best‑practice development.
• Collaborate with global teams across Sales, Product, Technology, Content, and Industry Research to resolve complex client issues.

Basic Qualifications

• Bachelor’s degree in Economics, Finance, Business, or a related field.
• Strong understanding of finance, capital markets, banking, or the global economy.
• Prior experience in client support, financial data, research, product support, or a related role preferred.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and professionally.
• Strong analytical thinking, attention to detail, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced, client‑focused environment.
• Strong collaboration skills with the ability to work effectively across global, cross‑functional teams.
• Strong working knowledge of MS Excel and common business tools.
• Ability to learn and apply tools such as SQL, Salesforce, mapping platforms, and financial data products.
• Flexibility to work rotational shifts and weekends based on business requirements.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal.

Additional Information

S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world‑leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.