Associate-Back Office-Customer Service

EXL; Dadri; On-site; INR 279,000 - 502,000; Full time

Job summary

EXL is hiring for a back-office role in Dadri, Uttar Pradesh. The candidate will review and understand all claim-related documents, identify subrogation documents, and upload them onto Subrosource.

The role requires attention to detail and timely processing within defined productivity targets. The position involves participating in system trainings, adhering to company policies, and collaborating with team members to ensure high-quality service and accurate bill-entry processing across

Qualifications

• Graduate in any stream from a reputed university.
• 6–12 months of experience in P&C Insurance - Property claims / Recoveries / Subrogation/ Claim adjudication

Responsibilities

• Review and understand all claim related documents and proofs.
• Identify documents required to pursue subrogation and upload them onto Subrosource.
• Participate in training to develop knowledge in all systems.
• Integrate procedural changes into daily routine.
• Achieve individual productivity and quality goals.
• Support other team members in meeting service expectations.
• Aid in the training of others, as needed.
• Provide quality review to ensure accuracy.
• Adhere to Company Policies and Procedures.
• Stay current with system and procedural changes to bill entry process.
• Identify trends with bill entry errors and bring to management.
• Understanding of transportation operations, freight flow, terms.
• Understanding of bill flow process (which can diff er between operating companies).
• Understanding of ‘down stream’ effects of bill entry accuracy.
• Primary Internal Interactions

Education

Graduate in any stream from a Reputed University

Job description

Job Description:

Review & understand all claim related documents & proofs. Identify documents required to pursue subrogation & upload them onto Subrosource

Responsibilities

• Role Responsibiliti es
• Participate in training to develop knowledge in all systems
• Integrate procedural changes into daily routine
• Achieve individual productivity and quality goals
• Support other team members in meeting service expectations
• Aid in the training of others, as needed
• Provide quality review to ensure accuracy
• Adhere to Company Policies and Procedures
• Stay current with system and procedural changes to bill entry process.
• Identi fy trends with bill entry errors and bring to management att enti on.
• Understanding of transportati on operati ons, freight fl ow, terms.
• Understanding of bill fl ow process (which can diff er between operati ng companies)
• Understanding of ‘down stream’ effects of bill entry accuracy
• Primary Internal Interacti ons

Qualifications

Graduate in any stream from a Reputed University 6 - 12 months experience in P&C Insurance - Property claims / Recoveries / Subrogation/ Claim adjudication

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.