Associate-Back Office-Customer Service

EXL Talent Acquisition Team; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

EXL is seeking a candidate for a claim processing support role in Uttar Pradesh. You will review documents, assist with subrogation, and upload materials to Subrosource while adhering to procedures and quality standards.

The role involves training, routine workflow, and collaboration with team members to meet service expectations. Prior P&C claims exposure is preferred.

Qualifications

• Graduate in any stream from a reputed university.
• 6–12 months experience in P&C Insurance - Property claims, Recoveries, Subrogation or Claim adjudication.

Responsibilities

• Review & understand all claim related documents & proofs.
• Identify documents required to pursue subrogation & upload them onto Subrosource.
• Participate in training to develop knowledge in all systems.
• Integrate procedural changes into daily routine.
• Achieve individual productivity and quality goals.
• Support other team members in meeting service expectations.
• Provide quality review to ensure accuracy.
• Stay current with system and procedural changes to bill entry process.

Skills

Client service systems

Computer literacy

Microsoft Excel

Microsoft Office

Speed typing

Writing communication

Education

Graduate in any stream from a reputed university

Job description

Review & understand all claim related documents & proofs. Identify documents required to pursue subrogation & upload them onto Subrosource

Responsibilities

• Role Responsibiliti es
• Participate in training to develop knowledge in all systems
• Integrate procedural changes into daily routine
• Achieve individual productivity and quality goals
• Support other team members in meeting service expectations
• Aid in the training of others, as needed
• Provide quality review to ensure accuracy
• Adhere to Company Policies and Procedures
• Stay current with system and procedural changes to bill entry process.
• Identi fy trends with bill entry errors and bring to management att enti on.
• Understanding of transportati on operati ons, freight fl ow, terms.
• Understanding of bill fl ow process (which can diff er between operati ng companies)
• Understanding of ‘down stream’ effects of bill entry accuracy
• Primary Internal Interacti ons

Qualifications

Graduate in any stream from a Reputed University 6 - 12 months experience in P&C Insurance - Property claims / Recoveries / Subrogation/ Claim adjudication

Required Skills

• Client Service Systems
• Computer Literacy
• Microsoft Excel
• Microsoft Office
• Speed Typing
• Writing Communication Skills

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.