Associate - Assessment Developer Specialist

firstsourc; Hyderabad; On-site; INR 600,000 - 750,000; Full time

Job summary

Firstsource Solutions Ltd is seeking English language educators, trainers and teachers to develop and refine assessment content and test items. You will collaborate across teams to ensure high-quality content aligned with standards and testing frameworks.

The role emphasizes strong English communication, content writing, and teamwork, with opportunities for professional growth within a BPM-focused services company.

Qualifications

• Bachelor's degree in English, Literature, Linguistics, Education or related field.
• 3–4 years of professional experience in assessment, content development or education.
• Strong content writing and review skills.
• Knowledge of educational standards, curriculum alignment, and assessment frameworks.
• Experience in test development or educational measurement preferred.

Responsibilities

• Develop, review, and refine test items and assessment content.
• Assemble test forms following defined specifications and measurement principles.
• Review test forms, pretests, and CAT item pools.
• Support item revision by interpreting basic item performance data.
• Follow assessment standards, quality requirements, and ethical guidelines.
• Participate in meetings with internal teams to support assessment development.
• Assist with teacher training activities and internal knowledge-sharing.
• Work with psychometricians, instructional designers, editors, AI engineers and SMEs to develop content.
• Participate in scoring constructed responses with faculty consultants and external scorers.

Skills

English proficiency

Content writing

Test development

Organization skills

Analytical thinking

Team collaboration

Learning agility

Time management

Education

Bachelor's degree in English

Education or related field

Job description

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Firstsource Solutions Ltdbeing the part of RP Goenka group, values innovation and offers great opportunities for career growth. It is a business process management (BPM) company and offers their services in the Banking and Financial, Healthcare, Communication, Media and Technology and Diverse Industries. Service sectors include Contact and Service Centers, Platform Automation and Analytics and other Business Technology Services with 37 global operation centers located across India, US, UK, and Philippines. The company provides services mostly to clients in United States and the United Kingdom with 23,000+ Employee size. Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organization wholly owned by ICICI Bank, India’s largest private financial services organization. Its name was changed to Firstsource Solutions Limited in 2006.

• Develop, review, and refine test items and assessment content.
• Assemble test forms following defined specifications and measurement principles.
• Review test forms, pretests, and computer-adaptive testing (CAT) item pools.
• Support item revision by interpreting basic item performance data.
• Follow assessment standards, quality requirements, and ethical guidelines throughout the test development process.
• Participate in meetings with internal teams to support assessment development activities.
• Assist with teacher training activities and internal knowledge-sharing activities.
• Work with internal teams (psychometricians, instructional designers, editors, AI engineers) and subject matter experts to develop and evaluate assessment content.
• Participate in constructed response scoring activities in collaboration with faculty consultants and external scorers, as needed.

Who are we looking for - English Language Educators, Trainers and Teachers

• Strong English written and verbal communication
• Organization and attention to detail
• Analytical thinking and problem solving
• Collaboration and teamwork
• Learning agility and adaptability
• Time management and prioritization

Qualifications

• Bachelor's degree in English, Literature, Linguistics, Education, or a related field.
• Minimum 3-4 years of professional experience in assessment, content development, education, or a related area.
• Strong content writing and review skills.
• Knowledge of educational standards, curriculum alignment, and assessment frameworks.
• Experience in test development, educational measurement, or applied statistics is preferred.

Reporting Structure

Individual contributor role with no direct reports.

Works under regular supervision of senior assessment staff.