Associate Application Reliability Engineer

TripleLift; Maharashtra; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TripleLift in India, Maharashtra is seeking an Application Reliability Engineer to drive technical escalations and enhance platform reliability. In this role, you will partner with engineering, product, and client teams to ensure a high-quality experience for clients.

The ideal candidate will have a degree in a technical field, 2–3 years of relevant experience, and proficiency in web technologies and programming languages. Strong problem-solving skills and effective communication with stakeholders are essential.

Qualifications

• 2–3 years of experience in customer application escalations, technical solutions, or customer-facing support roles.
• Experience with AdTech platforms or technical product support environments is highly preferred.
• Fluent in English, both spoken and written.

Responsibilities

• Provide platform-wide technical support and deliver solutions for internal stakeholders.
• Manage and resolve assigned tickets from the support queue within defined SLAs.
• Assist in incident investigation and root-cause analysis.
• Collaborate with Engineering for issue resolution and fix validation.

Skills

Web technologies (HTML, CSS, JavaScript)

Data analysis and visualization tools (Excel, Looker, Omni)

Python, Java, or PHP

Technical problem-solving

Education

Degree in Computer Science, Software Engineering, Data Science, Mathematics

Bachelor’s degree in Advertising, Communications, Marketing or related field

Tools

MySQL

Job description

Overview

The Application Reliability Engineer plays a critical role in driving technical escalations and platform reliability within the Engineering and Solutions organization, directly shaping how we deliver a seamless, high‑quality experience for our clients while maintaining operational excellence across the platform. In this role, you’ll sit at the center of the organization, partnering closely with engineering, product, and client‑facing teams to drive rapid resolution of complex technical issues, streamline escalation management, and enable continuous platform improvements.

Responsibilities

• Provide platform‑wide technical support and deliver solutions for internal stakeholders.
• Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs.
• Execute operational tasks such as client setup changes and configuration updates.
• Assist in incident investigation and root‑cause analysis with guidance.
• Perform data validation, basic analysis, and troubleshooting.
• Collaborate with Engineering for issue resolution and fix validation.
• Contribute to documentation, SOPs, and knowledge‑base updates.
• Support R&D initiatives (~20%) through execution (scripts, analysis, testing).
• Use and maintain existing scripts/tools to improve efficiency.
• Coordinate with cross‑functional teams for ticket follow‑ups and updates.

Education & Requirements

• Education:
  • Preferred: Degree in Computer Science, Software Engineering, Data Science, Mathematics, or similar analytical/technical disciplines.
  • Bachelor’s degree in Advertising, Communications, Marketing, or a related field with demonstrated technical exposure.
• Experience:
  • 2–3 years of experience in customer application escalations, technical solutions, or customer‑facing support roles.
  • Experience working with AdTech platforms or technical product support environments is highly preferred.
• Technical Skills & Capabilities:
  • Strong understanding of web technologies (HTML, CSS, JavaScript) and modern production tech stacks.
  • Hands‑on experience or familiarity with datastores and querying frameworks (e.g., MySQL).
  • Proficiency in at least one programming language such as Python, Java, or PHP.
  • Experience with data analysis and visualization tools like Excel, Looker, or Omni.
  • AI awareness and practical application skills, with the ability to leverage AI tools and solutions to work more efficiently, automate tasks, and enhance personal productivity.
  • Fluent in English, both spoken & written.
• Core Competencies:
  • Solutions‑oriented mindset with excellent troubleshooting, analytical, and problem‑solving skills, and a strong focus on identifying root causes.
  • Ability to think critically, structure investigative approaches, and execute effective problem‑solving workflows.
  • Strong stakeholder management and communication skills, with the ability to translate technical concepts for non‑technical audiences.
  • Proven ability to manage multiple priorities, take ownership, and deliver results in a fast‑paced environment.
  • Effective project management and coordination skills, with a collaborative and proactive approach.
  • Self‑driven with strong time‑management skills and the ability to work both independently and as part of a team.