Associate Analyst - PSA Records Maintenance / Technical Writing [T500-20760]

ANSR

Hyderabad

On-site

INR 600,000 - 1,000,000

Full time

14 days+

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Job summary

A global technology firm in Hyderabad is seeking an Associate Analyst for PSA Records Maintenance. This position involves technical writing, records management, and ensuring compliance with regulatory standards. The ideal candidate should possess a bachelor's degree in operations management and have at least 3 years of relevant experience. Excellent communication and collaboration skills are essential for success in this dynamic role.

Qualifications

3 years of experience in Tech Ops or a related field.
Experience in technical writing and editing is preferred.
Familiarity with aviation industry regulations.
Experience in technical writing and editing is preferred.

Responsibilities

Provide technical writing and records management services.
Author and revise Job Instruction Cards.
Ensure all Tech Ops records are audited and stored properly.
Collect and resolve revisions for publication changes from frontline staff.
Ensure records are audited, stored, and indexed for compliance.
Perform ad-hoc records reviews as assigned.
Serve as transaction redundancy if the MRO system is unavailable within guidelines.
Other duties as assigned by Tech Services leadership.

Skills

Technical writing

Communication skills

Collaboration skills

Regulatory compliance knowledge

Microsoft Office

Document management systems

Education

Bachelor's degree in operations management or related field

FAA 121 airline operator knowledge

Tools

Electronic document management systems

Job description

Associate Analyst - PSA Records Maintenance / Technical Writing [T500-20760]

To Care for People on Life's Journey®. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel. At American’s Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale. Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact.

About Tech Hub in India:

American’s Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience.

ANALYST, RECORDS MAINTENANCE

INTRO:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our PSA family, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

WHY YOU’LL LOVE THIS JOB:

The Analyst, Records Maintenance is part of PSA’s Tech Ops Division in the PSA Tech Services Center. This role will utilize technical writing and records management skills to ensure safe, reliable operations and compliance with regulatory requirements.

WHAT YOU’LL DO:

Provide technical writing, revision, and electronic management services for all PSA manuals, forms, and work instructions
Author and revise Job Instruction Cards as required
Distribute internal communications, OEM manuals, and PSA controlled manuals to the frontline team per GMM requirements
Collect and resolve RFTSs for publication changes submitted by the frontline
Ensure all Tech Ops records are audited, stored, and indexed properly to ensure GMM compliance
Perform ad-hoc records reviews as assigned
Serve as a transaction redundancy in case the MRO system is unavailable within PSA's GMM guidelines
Other duties as assigned by Tech Services leadership

ALL YOU’LL NEED FOR SUCCESS

Minimum Qualifications – Education & Prior Job Experience:

Bachelor's degree in an operations management, industrial engineering, mechanical engineering, or related field
3 years of experience in Tech Ops or a related field
FAA 121 Airline Operator and associate FARs or equivalent experience

Preferred Qualifications – Education & Prior Job Experience:

Experience in technical writing and editing
Familiarity with aviation industry regulations and compliance
Experience with electronic document management systems

Skills, Licenses, and Certifications:

Strong technical writing and editing skills
Excellent communication and collaboration skills
Familiarity with regulatory requirements and compliance
Proficiency in Microsoft Office and electronic document management systems
Ability to work in a fast-paced environment and prioritize multiple tasks

LANGUAGE / COMMUNICATION SKILLS:

Ability to effectively communicate both verbally and written with all levels within the organization
Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.

Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

COMPETENCIES: