Associate Analyst

R1-Rc; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Pick & drop transportation

Meal provided

Insurance benefits

Job summary

R1-Rc is seeking a responsive Customer Care Associate to interact with US health insurance providers. This role involves extensive calling, learning SOPs, and adapting to changing process needs, with training and performance-based KPIs.

Eligibility includes Graduation and up to 5 years total experience, with fresh graduates encouraged. Shifts include 6PM-3AM IST and 9PM-6AM IST, with transport and meal benefits. Join a fast-growing healthcare support team.

Qualifications

• Excellent verbal and written communication skills.
• Proficient with MS Office (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines.
• Fresh graduates welcome; graduation mandatory.

Responsibilities

• Interact with US health insurance companies via voice-based calls (60%+ calling).
• Work on websites or applications to perform activities per SOP.
• Be flexible to shifts and extend timing as needed.
• Maintain compliance with company policies and protect PHI.

Job description

Essential Duties and Responsibilities:Interact with the US health insurance companies (Customer Care Team)60%+ Calling will be involved, should be open to Voice based work.Would secure relevant information of Health Insurance of the patient.Work on Websites or Applications to perform the activity as per the SOP.Would be working in 6pm to 3 am & 9pm to 6am IST, Supporting US operationsShould be Open to Learn & adapt as per the changing needs of the processWill have to go thru ongoing Trainings (for performance / process needs)Should be flexible to be moved across the processes assigned by the Manager (Cater to ongoing process requirements)Will have to work as per the prescribed KPI`s / Targets assigned by the Process ManagerMaintain compliance with all company policies and proceduresEnsure - Non Disclosure of any PHI.Education and/or Work Experience Requirements:Excellent verbal and written communication skills, effectively communicate with internal and external customersExcellent computer proficiency (Open Office, MS Office – Word, Excel and Outlook)Must have proven track record of performance in previous assignment.Must be able to work under pressure and meet deadlinesMaintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to complete within parameters of instructions / SOPGraduation is mandatory.Total Experience should be less than 5 year, whereas relative experience in US healthcare is preferred.Fresh graduate can also apply. (Should not be more than 40% population in each batch)Should be open to work on 24 x7 environments. Preferably during 6PM to 3PM,Shifts can be extended, Shift timing subject to change upon necessityPick & Drop Transportation will be provided along with meal and insurance benefits.Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.comVisit us on Facebook