Associate Analyst

Commonwealth Bank of Australia; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Commonwealth Bank of Australia is hiring an Associate Analyst in Bengaluru (Bangalore). You will handle inbound customer inquiries, build relationships, and resolve lending-related questions via messaging, calls, and other channels.

The role emphasizes 24/7 rotational shifts with a focus on responsible lending and delivering high-quality customer service aligned with CBA values.

Qualifications

• 1–4 years of relevant experience in support and banking.
• Bachelor's degree in Business Management, Business Administration, Computer Applications or Commerce.
• Willingness to work in 24/7 rotational shifts.
• Strong customer service and communication skills.
• Knowledge of bank products and services.

Responsibilities

• Act as a role model by demonstrating leadership behaviours and teamwork.
• Adhere to process policies to ensure error-free service.
• Identify opportunities to improve processes and enhance customer satisfaction.
• Collaborate with the site team to contribute to overall success.
• Handle complex enquiries and manage complaints within delegation.
• Maintain clear communication with Team Manager and report recurring themes.

Skills

Customer service

Banking domain knowledge

Communication skills

Multi-channel support

Education

Business Management

Business Administration

Computer Applications

Commerce

Job description

Organization-

At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Role Title - Associate Analyst

Location - Bangalore- Manyata tech Park

Business and team:

The Direct Lending business brings together all Home Loan and Consumer Lending activity across Retail Banking Services (RBS). This area is critical to the development of a seamless multi-channel operation giving customers access to an optimised lending experience based on how they wish to interact with RBS, whether over the phone, online, or via video. The CSD Consumer Lending team is an integral part of Direct Lending Business who assist the retail bank customers by identifying and resolving their lending enquiries through quality conversations over messaging services, we support our customer in a 24/7 environment. As Operations Team Member (Consumer Service Specialist), you'll take inbound calls enquiries to build and maintain positive relationships with our existing customers by resolving and identifying their lending enquiries through quality conversations.

Impact and Contributions:

You'll spend time speaking with customers, asking specific questions, and learning about their financial situation to identify their needs. Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying how to maximise customer lending needs aligned with responsible lending, and ensuring customers are banking as effectively as possible. You will be expected to perform your tasks in a manner consistent with CBA Values and Group Strategy.

Roles & Responsibilities:

• Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture.
• Contribute to an error free process by adhering to process policies & procedures.
• Encourage and drive the identification of process improvements and assist with driving higher levels of customer satisfaction.
• Contribute to the success of the site through collaboration.
• Deal with complex enquiries and manage complaints within your delegation.
• Maintain clear and effective communication with your Team Manager regarding any issues or concerns and collate common themes.

Essential Skills:

• 1- 4 Years of Relevant experience in Support and Banking domain .
• Flexible working in 24/7 rotational shifts.
• Utilise a customer centric approach to interact with customers by Messaging to develop customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
• Use your knowledge of the Bank's products and services to attend to the customers' identified financial needs gained through ongoing training.
• Achieve customer service excellence by understanding and practicing the Bank's customer service standards.

Education:

Bachelor's degree in Business Management/ Business Administration/ Computer Applications & Commerce.

We're keen to support you with the next step in your career.

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Advertising End Date: 10/11/2026