Associate Advanced BPS Operations Processing

FIS - Fidelity Information Services; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

FIS - Fidelity Information Services in India is seeking a dedicated professional to coach and train teams, facilitate agile ceremonies, and drive process improvement. You will monitor progress, share best practices, and help resolve dependencies to enable high-performing teams.

The role emphasizes strong communication, collaboration, and the ability to work both independently and within a team, contributing to FIS’s culture of openness and innovation.

Qualifications

• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries.
• Excellent verbal and written communication skills.
• Computer navigation and operation skills.
• Demonstrates effective people skills and sensitivities when dealing with others.
• Ability to work both independently and in a team environment.

Responsibilities

• Communicate effectively with the team and share best practices.
• Train team members on procedures, tools, and strategies.
• Facilitate retrospectives and stand-up meetings.
• Monitor team progress and support the team in overcoming barriers.
• Develop and maintain process standards.
• Identify team training needs and provide appropriate training.
• Support the team with dependency- and process-related queries.

Skills

Knowledgeable about products/services

Excellent communication

Computer literacy

People skills

Independent and team player

Job description

Job Description:

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The key areas of focus are process knowledge, coaching, facilitation, training, servant leadership, people management, and continuous improvement.

What you will be doing

• Communicate effectively with the team and share best practices.
• Train team members on procedures, tools, and strategies.
• Facilitate retrospectives and stand-up meetings.
• Monitor team progress and support the team in overcoming barriers.
• Develop and maintain process standards.
• Identify team training needs and provide appropriate training.
• Support the team with dependency- and process-related queries.

What you bring:

• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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