Associate, Account Operations

WillWare Technologies; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

WillWare Technologies in India is seeking an Associate, Account Operations to manage end-to-end operations, onboarding, and client liaison across multiple locations. The role emphasizes data-driven management and timely delivery within a Hybrid work model (4 days in the office).

You will coordinate screening and interviews, oversee timekeeping, billing, and compliance, and drive process improvements. The ideal candidate has 2–5 years of relevant experience, strong Excel skills, and the ability

Qualifications

• 2–5 years in account operations, delivery operations, or workforce management.
• Strong Excel skills, with pivots & lookups; building trackers & dashboards.
• Understanding of utilization, billability, non-billable hours & margin.
• Excellent written & verbal communication with clients and leadership.
• Able to manage multiple parallel requests & meet tight SLAs.

Responsibilities

• Track open positions and forecasts; coordinate screening, client interviews, and staffing options; report weekly fill status.
• Run onboarding end-to-end: system access, asset setup, welcome comms and induction.
• Manage client assets and access; resolve timesheet, approval and billing issues; ensure compliance.
• Close roll-offs on time; communicate, return assets and remove access; support redeployment.
• Track mandatory training, background checks and compliance; follow up until closed.
• Keep staffing/ops data accurate; build KPIs, dashboards and reports on utilisation, non-billable hours, margin, open positions & compliance.
• Run regular feedback loops with clients, managers and employees; coordinate data requests with staffing, finance, and delivery leads.
• Document processes; share best practices; identify opportunities to automate operations.

Skills

Data Analytics

Excel

Stakeholder Management

Operations & Financial Acumen

Execution & Ownership

Problem Solving

Tools & Adaptability

Tools

BI tools

Job description

Company: WillWare Technologies

Role:Associate, Account Operations

Experience: 2-5 Years

Location: Chennai, Bangalore, Hyderabad, Pune, Noida, Mumbai, Kolkata, Gurugram

Work Mode: Hybrid (4 days WFO)

Core Responsibilities

• Demand & Talent Fulfilment: Track open positions and forecasts, coordinate candidate screening and client interviews, and partner with staffing teams on alternate skills, levels and weekly fill-status reporting.
• Onboarding Execution: Run onboarding end to end, from system access and asset setup to welcome communication and induction, so new joiners are productive within their first week.
• Day-to-Day Operations: Manage client assets and access through joins and exits, resolve timesheet, approval and billing issues, and keep timesheet compliance high.
• Offboarding & Redeployment: Close roll-offs on time, including communication, asset return and access removal, and support internal redeployment of people rolling off.
• Compliance & Risk Management: Track mandatory training, background checks and security or compliance requirements, and follow up and elevate until closed.
• Data Governance & Reporting: Keep staffing and operations data accurate across systems, and build KPIs, dashboards and reports on utilisation, non-billable hours, margin, open positions and compliance.
• Stakeholder Engagement & Feedback: Run regular feedback loops with clients, managers and employees, including exit and pulse surveys, and work with staffing, finance and delivery leads on queries, forecasts and data requests.
• Process Improvement: Document processes, share best practices and identify opportunities to simplify or automate operations work.

Required Skills & Experience

• Experience: 2-5 years in account operations, delivery operations, resource or workforce management.
• Data & Analytics: Strong Excel (pivots, lookups, data clean-up), building trackers and dashboards, with high attention to detail.
• Operations & Financial Acumen: Working knowledge of utilisation, billability, non-billable hours and margin.
• Stakeholder Management: Confident working with clients, delivery leads and senior leadership; clear written and verbal communication.
• Execution & Ownership: Well organised, follows through to closure and meets tight SLAs across many parallel requests.
• Problem Solving: Practical approach to unblocking access, timesheet and process issues quickly.
• Tools & Adaptability: Quick to learn new tools; experience with workflow, BI or AI tools is a plus. Flexible to overlap with global time zones