Associate, Account Operations

Willware Technologies; Chennai; Hybrid; INR 550,000 - 850,000; Full time

Job summary

Willware Technologies is seeking an Associate, Account Operations in Chennai with 2–5 years of experience in account or delivery operations. The role covers demand fulfilment, onboarding, day-to-day operations, offboarding redeployment, and governance reporting, with a focus on data accuracy and KPI dashboards.

You will work hybrid (4 days WFO) and collaborate with clients, staffing, finance and delivery leads across time zones to ensure smooth operations and compliance.

Qualifications

• 2–5 years of experience in account operations, delivery operations, resource or workforce management.
• Strong Excel skills (pivots, lookups, data clean-up) with high attention to detail.
• Working knowledge of utilisation, billability, non-billable hours and margin.
• Confident working with clients, delivery leads and senior leadership; clear written and verbal communication.
• Well organised, follows through to closure and meets tight SLAs across many parallel requests.
• Practical approach to unblocking access, timesheet and process issues quickly.

Responsibilities

• Demand Talent Fulfilment: Track open positions and forecasts, coordinate candidate screening and client interviews, and partner with staffing teams on alternate skills, levels and weekly fill-status reporting.
• Onboarding Execution: Run onboarding end to end, from system access and asset setup to welcome communication and induction, so new joiners are productive within their first week.
• Day-to-Day Operations: Manage client assets and access through joins and exits, resolve timesheet, approval and billing issues, and keep timesheet compliance high.
• Offboarding Redeployment: Close roll-offs on time, including communication, asset return and access removal, and support internal redeployment of people rolling off.
• Compliance Risk Management: Track mandatory training, background checks and security or compliance requirements, and follow up and escalation until closed.
• Data Governance Reporting: Keep staffing and operations data accurate across systems, and build KPIs, dashboards and reports on utilisation, non-billable hours, margin, open positions and compliance.
• Stakeholder Engagement Feedback: Run regular feedback loops with clients, managers and employees, including exit and pulse surveys, and work with staffing, finance and delivery leads on queries, forecasts and data requests.
• Process Improvement: Document processes, share best practices and identify opportunities to simplify or automate operations work.

Skills

Data analytics

Excel

Stakeholder management

Execution ownership

Problem solving

BI/AI tools

Tools

BI/AI tools

Job description

Job Summary

Role: Associate, Account Operations. Experience: 2-5 Years. Location: Chennai, Bangalore, Hyderabad, Pune, Noida, Mumbai, Kolkata, Gurugram. Work Mode: Hybrid (4 days WFO).

Core Responsibilities

• Demand Talent Fulfilment: Track open positions and forecasts, coordinate candidate screening and client interviews, and partner with staffing teams on alternate skills, levels and weekly fill-status reporting.
• Onboarding Execution: Run onboarding end to end, from system access and asset setup to welcome communication and induction, so new joiners are productive within their first week.
• Day-to-Day Operations: Manage client assets and access through joins and exits, resolve timesheet, approval and billing issues, and keep timesheet compliance high.
• Offboarding Redeployment: Close roll-offs on time, including communication, asset return and access removal, and support internal redeployment of people rolling off.
• Compliance Risk Management: Track mandatory training, background checks and security or compliance requirements, and follow up and escalation until closed.
• Data Governance Reporting: Keep staffing and operations data accurate across systems, and build KPIs, dashboards and reports on utilisation, non-billable hours, margin, open positions and compliance.
• Stakeholder Engagement Feedback: Run regular feedback loops with clients, managers and employees, including exit and pulse surveys, and work with staffing, finance and delivery leads on queries, forecasts and data requests.
• Process Improvement: Document processes, share best practices and identify opportunities to simplify or automate operations work.

Required Skills Experience

• Experience: 2-5 years in account operations, delivery operations, resource or workforce management.
• Data Analytics: Strong Excel (pivots, lookups, data clean-up), building trackers and dashboards, with high attention to detail.
• Operations Financial Acumen: Working knowledge of utilisation, billability, non-billable hours and margin.
• Stakeholder Management: Confident working with clients, delivery leads and senior leadership; clear written and verbal communication.
• Execution Ownership: Well organised, follows through to closure and meets tight SLAs across many parallel requests.
• Problem Solving: Practical approach to unblocking access, timesheet and process issues quickly.
• Tools Adaptability: Quick to learn new tools; experience with workflow, BI or AI tools is a plus. Flexible to overlap with global time zones

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.