Associate

Digitide; Thane; On-site; INR 400,000 - 650,000; Full time

Job summary

Digitide is seeking an Associate to provide exceptional client support, nurture relationships, and ensure client satisfaction. The role focuses on effective communication, onboarding, and collaboration across teams to deliver a seamless service experience.

The candidate should have 1–2 years in a client-facing role, preferably in BFSI, with strong MS Office and CRM skills, and a proactive, customer-centric approach.

Qualifications

• Bachelors in Business, Marketing, or related field preferred.
• 1-2 years of client-facing experience, preferably in BFSI.
• Excellent written and verbal communication with rapport-building ability.
• Strong organizational and time management skills with attention to detail.
• Proficiency in MS Office and CRM systems is essential.
• Ability to work independently and in a team with a proactive mindset.
• Customer-centric attitude and professional demeanor in all interactions.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Build and maintain strong client relationships, ensuring a positive and professional image.
• Handle client inquiries and provide timely, accurate responses, offering effective solutions.
• Collaborate with the team to develop and implement client engagement strategies.
• Monitor and analyze client feedback, identifying areas for improvement and implementing changes.
• Ensure a smooth and efficient client onboarding process, providing necessary support and guidance.
• Stay updated with industry trends and best practices, sharing insights with the team.
• Assist in creating and maintaining client documentation, ensuring accuracy and confidentiality.
• Liaise with other departments to ensure a seamless client experience and effective collaboration.
• Provide regular reports and updates on client activities and performance.
• Attend client meetings and events, representing the company and building relationships.

Skills

Client relations

Communication

Time management

MS Office

CRM systems

Team collaboration

Problem-solving

Adaptability

Customer-centric

BFSI experience

Education

Bachelor's in Business/Marketing

Tools

MS Office

CRM systems

Job description

Job Description:

As an Associate, you will be a key member of our team, responsible for providing exceptional support to our clients. Your role will involve managing and nurturing client relationships, ensuring their needs are met, and maintaining a high level of satisfaction. You will work closely with the team to deliver an outstanding service, utilizing your excellent communication and organizational skills.

Responsibilities

• Build and maintain strong client relationships, ensuring a positive and professional image.
• Handle client inquiries and provide timely, accurate responses, offering effective solutions.
• Collaborate with the team to develop and implement client engagement strategies.
• Monitor and analyze client feedback, identifying areas for improvement and implementing changes.
• Ensure a smooth and efficient client onboarding process, providing necessary support and guidance.
• Stay updated with industry trends and best practices, sharing insights with the team.
• Assist in creating and maintaining client documentation, ensuring accuracy and confidentiality.
• Liaise with other departments to ensure a seamless client experience and effective collaboration.
• Provide regular reports and updates on client activities and performance.
• Attend client meetings and events, representing the company and building relationships.

Qualifications

• A bachelors degree in Business, Marketing, or a related field is preferred.
• 1-2 years of experience in a client-facing role, preferably in a BFSI environment.
• Excellent communication skills, both written and verbal, with the ability to build rapport.
• Strong organizational and time management skills, with an eye for detail.
• Proficiency in MS Office suite and CRM systems is essential.
• Ability to work independently and as part of a team, with a collaborative mindset.
• A proactive and solution-oriented approach to problem-solving.
• Excellent interpersonal skills and a customer-centric attitude.
• Willingness to learn and adapt to new technologies and processes.
• A positive and professional demeanor, with a focus on delivering exceptional service.