Associate

Mettler-Toledo, Inc.; Mumbai; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Medical insurance for you & your family

Access to Telemedicine application

Opportunities for learning and growth

Inclusive work environment

Job summary

Mettler-Toledo, Inc. is seeking a skilled individual for an international customer service role focusing on cash collections in Mumbai. Responsibilities include resolving outstanding invoices, ensuring smooth cash inflow, and collaborating with relevant teams. Candidates should have 3-4 years of experience in this field, excellent telephonic skills, and fluency in English. The company offers a collaborative environment, medical insurance, and multiple learning opportunities.

Qualifications

• 3-4 years of experience in international customer service, preferably in cash collections.
• Excellent telephonic skills are required.
• Fluency in English (written and spoken) is mandatory.

Responsibilities

• Resolve outstanding invoices in accounts receivables by contacting customers.
• Control overdue aging of invoices and ensure cash inflow as per payment terms.
• Collaborate with collection and cash application teams as per requirement.

Skills

International customer service experience

SAP knowledge

Telephonic skills

Job description

Our Opening and Your Responsibilities

Roles & Responsibilities

• Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.
• Control overdue ageing of outstanding invoices.
• Ensuring smooth inflow of cash within payment terms.
• Sending reminders to customer to avoid payment delays.
• Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.
• Ensuring monthly progress by resolving substantial amount.
• Collaborating with collection and cash application team as per requirement.
• Meeting productivity and quality benchmark defined from time to time
• Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
• Ensuring deliverables as per agreed SLA's.

Shift Timings: 5:30pm - 2:30am

What You Need to Succeed

Technical Skills

• 3-4 years' experience into international customer service preferably into cash collections.
• SAP knowledge will be preferred.
• Telephonic skills should be excellent

Soft Skills

• Fluency in English (written and spoken)
• Good communication skills (verbal, written, presentation)
• Strong process knowledge with focus on constantly improving productivity and processes

Our Offer to You

• 'One Team' that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.