Associate

Iron Mountain; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A global leader in storage and information management, is seeking a detail-oriented Associate to join the Customer Excellence team. In this role, the candidate will action time-sensitive customer requests while ensuring compliance with guidelines. Proven experience in data input and exceptional communication skills are essential. The role offers the opportunity to contribute to high-quality support and customer satisfaction in a dynamic environment.

Qualifications

• Proven experience in data input or a customer service environment.
• Strong Microsoft Excel skills and excellent keyboarding speed.
• Proven ability in problem-solving and strategic thinking.
• Exceptional written and verbal communication skills.

Responsibilities

• Action time-sensitive customer requests like account setups and work orders.
• Research and analyze customer inquiries for accurate resolutions.
• Ensure compliance and accuracy in work orders and reports.

Skills

Data input skills

Microsoft Excel

Problem-solving

Communication skills

Job description

Overview

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.

Job Summary

Iron Mountain is seeking a detail-oriented and motivated Associate to join our Singapore (SGP) Customer Excellence team. In this role, you will be responsible for actioning time-sensitive customer requests, including account setups, work orders, and report generation, while ensuring all tasks meet stipulated guidelines and timelines.

You will join a dedicated team focused on delivering high-quality support and maintaining the highest standards of customer satisfaction for our Singapore-based clients.

What You’ll Do

In this role, you will:

• Execute Customer Requests: Action various time-sensitive activities such as work order requests, account setups, and web user maintenance across all business lines, including Records Management and Data Management.

• Collaborate for Resolution: Research and analyze customer inquiries to provide accurate first-contact resolutions, interacting effectively with various position levels to ensure total customer satisfaction.

• Maintain Compliance and Accuracy: Ensure all work orders and reports are created accurately within stipulated cutoffs and Information Management procedures to avoid revenue impact and maintain organizational standards.

What You’ll Bring

The ideal candidate will have:

• Relevant Professional Experience: Proven experience in data input or a customer service environment, demonstrating the ability to scale to high performance levels quickly.

• Technical and Functional Expertise: Strong Microsoft Excel skills and excellent keyboarding speed, with the ability to translate operational data into billing requirements.

• Strong Analytical Abilities: Proven ability in problem-solving and strategic thinking, coupled with a high sense of urgency and effective time management.

• Excellent Communication Skills: Exceptional written and verbal communication skills, with a teamwork-driven attitude and a high degree of integrity.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0099512