Assoc Tech GFO

Unisys; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Unisys in Bengaluru, India is seeking an entry-level Global Field Operations assistant to gain familiarity with global field operations concepts and perform routine duties under guidance. You will handle service tickets, coordinate parts and client appointments, access service arrangements, and maintain the call center while monitoring SLAs.

You will communicate with cross-functional teams to ensure a smooth process and high client satisfaction, while complying with Unisys policies and local

Qualifications

• High School diploma or GED required
• Generally, less than 1 years’ experience in area of responsibility

Responsibilities

• Receiving and responding to client and Field Engineering requests
• Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools
• Booking client appointments
• Access service arrangement
• Coordinating essential parts
• Maintaining call center
• Monitoring service level agreements (SLAs)
• Communicating with cross-functional teams to ensure a fluid and cohesive process

Job description

What success looks like in this role:

• Gains familiarity with Global Field Operations concepts, procedures and methodologies.
• With guidance, performs routine Global Field Operations duties, including:
  • Receiving and responding to client and Field Engineering members requests
  • Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools
  • Booking client appointments
  • Access service arrangement
  • Coordinating of essential parts
  • Maintaining call center
  • Monitoring service level agreements (SLAs)
  • Communicating with cross-functional teams to ensure a fluid and cohesive process
• Learns and complies with Global Field Operations practices and policies.
• Learns Global Field Operations enhances levels of client satisfaction.
• Assists with special projects as assigned.

You will be successful in this role if you have:

• High School diploma or GED required
• Generally, less than 1 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity