NOC Engineer

Unisys; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

Unisys in Hyderabad, India is seeking an entry-level IT Service Management Associate who will gain familiarity with service management concepts and work under guidance to generate reports and dashboards for clients. You will assist with Change, Problem, and other service management processes, and perform routine analyses.

You will coordinate with account and support teams, maintain ticket hygiene, and ensure reporting meets contractual needs.

Qualifications

• BA/BS degree and 1–2 years of relevant experience or an equivalent combination.
• Willingness to work 24x7 rotational shifts.
• Strong written and verbal communication skills.

Responsibilities

• Generating and distributing reports and dashboards for internal and Regular Clients.
• Assisting with Change, Problem, and other service management processes.
• Performing routine Problem and Request management analyses.
• Maintaining ticket hygiene and accurate documentation.
• Escalating complex issues through the standard escalation path and coordinating with teams.

Skills

NOC

Networking

ITIL Concepts

Servers

Infrastructure monitoring

Education

BA/BS Degree or equivalent

Job description

What success looks like in this role:

• Gains familiarity with service management concepts, practices and methodologies.
• With guidance, performs routine service management duties, including:
  • Generating and distributing reports and/or providing dashboards for internal and Regular Clients
  • Assisting with Change, Problem, and other service management processes
  • Performing routine Problem and Request management analyses
• Maintains high standards of written communications.
• Reaches out to account representatives to understand service, reporting and other needs.
• Participate in a continuous service improvement program for in-scope ESM processes and services.
• Interfaces with internal resources to manage ESM processes on a day-to-day basis.
• Develops positive working relationships with internal account, service delivery and related teams.
• Ensures contractual service support requirements are understood.
• Escalates complex issues through the standard escalation process.
• Ensures that the ticket hygiene is maintained at high level.
• Develops and maintains positive working relationships with internal, support and client teams.
• Assists with special projects as assigned.

Candidate should be willing to work on 24*7 rotational shifts.

Required Skills : NOC , Networking, ITIL Concepts ,Servers, Infrastructure monitoring #LI-MI1

You will be successful in this role if you have: BA/BS Degree and 1-2 years' of relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail].

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Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity