Assoc Customer Success Manager

Quickbase India Private Ltd.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Night Shift Allowance

Hybrid Work Allowance

Meal Benefit

Office Transportation

Employee Referral Bonus

Medical Insurance

Job summary

Quickbase India Private Ltd. is seeking an Associate Customer Success Manager to manage a portfolio of customers in India, driving onboarding, adoption, and ongoing value across the customer lifecycle.

You will build strong customer relationships, monitor health, mitigate risks, and collaborate with Sales and cross-functional teams to support renewals and growth.

Qualifications

• Experience in Customer Success, Account Management, Technical Support, or another customer-facing SaaS role.
• Strong written and verbal communication skills with the ability to build trusted customer relationships.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Build trusted relationships with customers and understand their business goals.
• Guide customers through onboarding and ongoing adoption of Quickbase.
• Lead customer meetings, success reviews, and regular engagement conversations.
• Develop and maintain Success Plans with clear goals, outcomes, and next steps.
• Help customers identify opportunities to expand their use of Quickbase and realize greater value.
• Monitor customer health, engagement, and adoption to identify risks and opportunities.
• Coordinate with internal teams to address customer needs and drive renewals and growth.

Skills

Customer Success

Account Management

SaaS

Education

Bachelor’s degree or equivalent

Tools

Gainsight

Salesforce

Job description

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change. For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on. Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other. Associate Customer Success Manager Location: Bangalore, India Shift: 3:30 PM - 12:30 AM IST Reporting to: Shreya Hegde, Associate Manager, Customer Success

About the Role

We’re looking for an Associate Customer Success Manager (ACSM) to join our Customer Success team in India. In this role, you’ll manage a portfolio of customers and help them maximize the value they receive from Quickbase throughout the customer lifecycle. You’ll build strong customer relationships, understand business goals, drive onboarding and adoption, monitor customer health, mitigate risks, and support renewals and growth. You’ll also collaborate closely with teams across Quickbase to deliver a consistent and exceptional customer experience.

Key Responsibilities

Customer Success & Adoption

• Build trusted relationships with customers and develop a strong understanding of their business goals and desired outcomes.
• Guide customers through onboarding and ongoing adoption of Quickbase.
• Lead customer meetings, success reviews, and regular engagement conversations.
• Develop and maintain Success Plans with clear goals, outcomes, and next steps.
• Help customers identify opportunities to expand their use of Quickbase and realize greater business value.

Customer Engagement & Health

• Monitor customer health, engagement, and adoption to identify opportunities and potential risks.
• Proactively engage customers to improve product usage and address adoption challenges.
• Coordinate with Technical Consultants, Project Managers, Support, and other internal teams to address customer needs.
• Manage customer requests and Service Intakes, where applicable.
• Ensure customer issues and risks are identified, communicated, and addressed in a timely manner.

Renewals & Growth

• Support renewal planning and execution by maintaining strong customer engagement and demonstrating ongoing value.
• Identify opportunities for expansion, additional use cases, and broader product adoption.
• Partner with Sales and other account stakeholders on customer retention and growth opportunities.

Customer Advocacy

• Capture customer feedback and communicate actionable insights to relevant internal teams.
• Identify opportunities to develop customer success stories, references, and advocates.
• Represent the voice of the customer and help ensure their needs are understood across Quickbase.

Cross-Functional Collaboration

• Partner effectively with Sales, Support, Professional Services, Product, and Customer Experience teams.
• Maintain accurate and up-to-date customer information, activities, risks, and opportunities in Gainsight and CRM systems.
• Contribute to Customer Success initiatives, best practices, and process improvements.

Qualifications

• Experience in Customer Success, Account Management, Technical Support, or another customer-facing SaaS role.
• Strong written and verbal communication skills with the ability to build trusted customer relationships.
• Strong problem-solving skills and a customer-focused mindset.
• Excellent organizational and time-management skills, with the ability to manage multiple customer engagements and priorities.
• Ability to collaborate effectively across teams and navigate customer needs in a fast-paced environment.
• Experience with CRM or Customer Success platforms such as Gainsight or Salesforce is preferred.
• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Experience working with SaaS customers and subscription-based business models.
• Understanding of business process improvement, workflow automation, or low-code/no-code platforms.
• Familiarity with Quickbase is a plus.
• Project management experience or certifications such as CAPM or PMP are advantageous.

Why Join Us?

• Build meaningful relationships with customers across a variety of industries and use cases.
• Develop deep expertise in Customer Success, SaaS, and workflow automation.
• Collaborate with experienced colleagues across global teams.
• Gain exposure to the full customer lifecycle, from onboarding and adoption through renewal and growth.
• Build a strong foundation for continued career growth within Quickbase Customer Success.

How We Think About AI

At Quickbase, we view AI as a tool to accelerate how work gets done - not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Equal Opportunity Statement

Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply - even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.

Benefits

• Modern Health Group Medical Insurance
• Night Shift Allowance
• Hybrid Work Allowance
• Mobile and Internet Allowance
• Meal Benefit
• Office Transportation
• On-Call Weekend Allowance
• Weekend Working Allowance
• Employee Referral Bonus
• Work that makes an impact.

At Quickbase, we’re on a mission to transform ordinary work into extraordinary impact - for our customers, and for ourselves. We are the leading application platform for work management, helping organizations connect people, processes, and systems in one place so they can confidently manage the work that matters most. From complex, multi-system projects to everyday workflows, Quickbase brings clarity to chaos. Our platform centralizes data, automates processes, and provides real-time visibility - enabling teams to see, connect, and control their operations from day one to done. When you join Quickbase, you become part of a global community of builders, problem-solvers, and systems thinkers. We collaborate closely, move quickly, and continuously improve how work gets done - driving measurable impact at scale.