Assistant Solutions Owner

Wiley; Dadri, Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Wiley is seeking an Assistant Solutions Owner to support EMS technology solutions for editorial and publishing workflows. You will help gather and document requirements, assist in testing and implementation, and contribute to delivering scalable, user-focused platform solutions in a global environment.

You will work at the intersection of technology and business processes, coordinating with Solutions Owners and subject matter experts to ensure alignment with business objectives and user needs.

Qualifications

• Collecting and documenting business requirements for products and services.
• Assisting in translating workflows into clear requirements and acceptance criteria.
• Supporting release planning, UAT, and rollout activities.
• Creating and maintaining project documentation and training materials.
• Managing change with new platform releases and cross-functional collaboration.

Responsibilities

• Gather end-user and business requirements for products, features, and services.
• Translate business needs into clear requirements and acceptance criteria.
• Assist in release planning, UAT, and rollouts.
• Create and maintain project docs, communications, and training materials.
• Support change management for new platform releases.
• Track decisions and timelines using Jira, Confluence, and Aha.
• Collaborate with global stakeholders to ensure alignment with user needs.
• Address routine queries post-deployments and escalate issues when needed.
• Contribute to continuous improvement in operations and user experience.

Skills

Requirements gathering

UAT support

Documentation

Stakeholder management

Communication

Education

Bachelor's degree in Business Administration or Information Systems

Tools

Jira

Confluence

Aha

Power Automate

Job description

Job Summary

The Assistant Solutions Owner plays a key role within the Editorial Management Solutions (EMS) team, supporting the delivery and enhancement of technology solutions that power editorial and publishing workflows across Wileys Research Publishing business.

Working closely with Solutions Owners, Associate Directors, and subject matter experts, you will help gather and document business requirements, support testing and implementation activities, and contribute to the successful delivery of products, features, and services that meet customer and business needs.

As an Assistant Solutions Owner, you will work at the intersection of technology, business processes, and scholarly publishing, helping ensure solutions are scalable, user-focused, and aligned with business objectives. This is an excellent opportunity for someone looking to develop expertise in platform management, business analysis, and product delivery within a global environment.

How you will make an impact

• Support the collection, review, and documentation of end-user, business, and system requirements for products, features, and services.
• Assist in translating business workflow needs into clear requirements and acceptance criteria.
• Support release planning, business-led user acceptance testing (UAT), and solution rollouts.
• Create and maintain project documentation, communications, training materials, and process guides.
• Support project and change management activities associated with new platform releases.
• Track requirements, testing outcomes, project decisions, and timelines using tools such as Jira, Confluence, and Aha.
• Collaborate with cross-functional stakeholders to ensure solutions align with user and business needs.
• Respond to routine user queries following deployments and elevate issues as appropriate.
• Contribute to continuous improvement initiatives that enhance operational efficiency and user experience.

What we are looking for

• Bachelor s degree in business administration, Information Systems, Information Technology, or a related field, or equivalent relevant experience.
• Exposure to scholarly publishing, peer review systems, or related publishing workflows.
• Experience supporting requirements gathering, testing, process design, documentation, or project coordination activities.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Power Automate.
• Experience using collaboration and tracking tools such as Jira, Confluence, Aha, or similar platforms.
• Familiarity with software development, lifecycle concepts and Agile ways of working is desirable.
• Coursework or certifications in Business Analysis, Product Management, User Experience, or Project Management would be an advantage.
• Exposure to writing business or system requirements and executing user acceptance testing is preferred.
• Demonstrated ability to quickly learn new systems, technologies, and business processes.
• Ability to work effectively with global stakeholders and cross-functional teams.