Assistant Quality Manager

Infosys BPM; Bengaluru; On-site; INR 750,000 - 1,300,000; Full time

Job summary

Infosys BPM in Bengaluru is seeking Assistant Quality Managers for BFSI processes at Electronic City. The role requires 5 years in Quality and BFSI, with deep knowledge of quality systems and process improvement.

You will work with cross-functional teams to ensure right-first-time implementations, leverage QA platforms, and drive data-driven insights and continuous improvement across client projects.

Qualifications

• Graduate with at least 5 years of experience in Quality and BFSI domain.
• Strong knowledge of Quality management Systems and Process Improvement.
• Experience with RCA, FMEA and Lean methodologies.
• Experience in Quality Assurance practices delivering stable, predictable performance.
• Experience in applying best practices across industries and client teams.
• Familiar with quality audit platforms to enhance team efficiency.
• Experience in managing transition accounts and early interventions.
• Ability to analyze data and provide insights to leadership.
• Ability to drive initiatives with delivery and client teams.
• Knowledge of Six Sigma concepts and application.

Skills

Quality management

Quality Assurance

Process Improvement

Root Cause Analysis (RCA)

FMEA

Lean methodologies

Six Sigma

Quality audit platforms

Transition accounts management

Data analysis

Project management

Knowledge management

Training need analysis

Education

Graduate degree

Job description

We are looking to hire Assistant Quality Managers for BFSI (Banking, financial services, Insurance. etc.) process at Electronic City, Bengaluru, please find the below job description for your reference.

Job Description:

• Graduate with at Least 5 years of experience in Quality and BFSI domain.
• Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
• Ability to analyze complex data and share key process and business inferences/insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding and ability to demonstrate quality concepts and leveraging to meet business objectives.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis