Quality Manager

r3 Consultant; Pune District; Hybrid; INR 1,500,000 - 2,000,000; Full time

Job summary

r3 Consultant is seeking a Quality Assurance Manager to lead the quality function across shared service operations in Pune. The ideal candidate will have over 15 years of experience, including 6–8 years in QA roles within industries like Insurance and Healthcare.

The role involves designing and implementing effective quality strategies, leading audits, and promoting continuous improvement while managing a significant team. Additional qualifications include Lean Six Sigma Black Belt certification.

Qualifications

• 15+ years of total experience in relevant fields.
• 6–8 years in QA roles within Insurance, US Healthcare, or F&A.
• Proven experience in managing large teams (80–100+ FTEs).

Responsibilities

• Define and implement quality assurance strategies.
• Lead quality audits and maintain compliance.
• Analyze data trends and implement corrective actions.
• Drive Lean, Six Sigma, and improvement initiatives.
• Manage a team, providing leadership and feedback.

Skills

Quality tools expertise

Problem-solving methodologies

Process improvement

Team leadership

Data analysis

Project management

Education

Graduate in any discipline

Postgraduate preferred

Lean Six Sigma Black Belt certification

Master Black Belt, Design Thinking (preferred)

Job description

Job Title: Quality Assurance Manager
Division: Quality Assurance
Location: Bangalore / Pune
Reports To: GVP – Quality
Job Type: Full-time | Managerial | Hybrid
Experience Required: 15+ years total; 6–8 years relevant in Insurance/Healthcare/F&A

Role Summary

We are seeking a Quality Assurance Manager to lead and drive the quality function across shared service operations. This individual will design and implement quality strategies, ensure process excellence, and promote a culture of continuous improvement. The role involves working with cross-functional stakeholders, leading quality assurance teams, and using analytical tools to improve service delivery and customer satisfaction.

Key Responsibilities

• Define and implement quality assurance strategies across processes and teams.
• Lead quality audits and maintain compliance with defined quality standards.
• Analyze data trends, identify root causes of issues, and implement corrective actions.
• Build and track dashboards, KPIs, and scorecards to monitor quality and operational performance.
• Drive Lean, Six Sigma, and continuous improvement initiatives.
• Conduct process benchmarking and implement best practices.
• Collaborate with cross-functional stakeholders to drive operational improvements.
• Facilitate quality training, certification programs, and employee upskilling.
• Prepare and present executive reports and recommendations.
• Manage a team (span of 80–100+), providing leadership, coaching, and performance feedback.

Required Qualifications

• Graduate in any discipline (Postgraduate preferred).
• Lean Six Sigma Black Belt certification is mandatory.
• Master Black Belt, Design Thinking certifications are added advantages.
• 15+ years of total experience, with 6–8 years in QA roles in Insurance, US Healthcare, F&A, or related domains.
• Proven experience in managing large teams (80–100+ FTEs).

Desired Skills

• Strong expertise in quality tools, problem-solving methodologies, and process improvement.
• Excellent communication, stakeholder management, and team leadership skills.
• Hands‑on experience in data analysis, reporting, and project management.
• Proficiency in automation, AI/ML trends, and transformation tools is preferred.
• Comfortable working in hybrid setup and managing geographically distributed teams.

Work Environment & Other Info

• Fast‑paced, matrix organization.
• May require coordination with international stakeholders across time zones.