Assistant Operations Manager

Fundtec; Raipur; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

PF

Job summary

Fundtec in Raipur seeks an experienced Operations Lead to manage daily operations and drive team performance. You will train and supervise staff while aiming to improve productivity and service levels in a client-facing KPO environment.

The role emphasizes process optimization, performance analysis, and collaboration with management to resolve issues while ensuring adherence to policies and regulations.

Qualifications

• Bachelor’s degree with 4+ years of KPO/US Operations experience.
• Client-facing and team management experience.
• Strong leadership, communication, analytical skills.
• Proficiency in MS Office and Salesforce.

Responsibilities

• Manage daily operations and team performance.
• Improve processes and productivity.
• Train and supervise employees.
• Analyze performance and drive improvements.
• Coordinate with management and resolve issues.
• Ensure compliance with policies and regulations.

Skills

Leadership

Communication

Analytical skills

Client-facing

Education

Bachelor’s degree

Tools

MS Office

Salesforce

Job description

• Manage daily operations and team performance


• Improve processes and productivity


• Train and supervise employees


• Analyze performance and drive improvements.


• Coordinate with management and resolve issues


• Ensure compliance with policies and regulations

Required Candidate profile

• Bachelor’s degree with 4+ years of KPO/US Operations experience


• Client-facing and team management experience


• Strong leadership, communication, analytical skills


• Proficiency in MS Office and Salesforce

Perks and benefits

• Health insurance


• Life insurance


• Paid time off


• PF