Assistant Operations Manager

Fundtec Service LLP; Chhattisgarh; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid sick time

Paid time off

Provident Fund

Job summary

Fundtec Service LLP in Raipur, Chhattisgarh, is seeking an experienced Operations Manager to plan, organize, and oversee daily operations, ensuring tasks are completed efficiently and effectively.

The role requires a Bachelor's degree, 4+ years in KPO/US operations, leadership of at least 5 people, and English proficiency. In-person work with a 12:00 PM–9:00 PM IST shift; salary ₹450,000–₹550,000 per year. Health and life insurance, provident fund, and paid time off are offered.

Qualifications

• Bachelor's degree required.
• 4+ years of experience in the KPO/US Operations industry.
• Experience leading a team of at least 5 members.
• Direct exposure with onshore clients or onshore client-facing roles.

Responsibilities

• Plan, organize, and oversee daily operations to ensure tasks are completed efficiently.
• Develop and implement policies to improve productivity and performance.
• Manage and lead a 5+ member team; train and supervise staff.
• Monitor staff performance and provide feedback and coaching.
• Analyze data to identify improvements and develop strategies to meet goals.
• Communicate with senior management and other departments to align objectives.
• Resolve conflicts promptly and professionally.
• Ensure compliance with relevant laws, regulations, and standards.

Skills

Leadership

Communication

Analytical thinking

Team management

Microsoft Office

Salesforce

Deadline driven

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Key Responsibilities:

• Plan, organize, and oversee daily operations, ensuring that all tasks are completed efficiently and effectively
• Develop and implement policies and procedures that improve the company's productivity and performance
• Manage and lead a team of employees, training and supervising staff.
• Monitor staff performance and provide regular feedback and coaching.
• Analyze data and reports to identify areas for improvement and develop strategies to achieve goals
• Communicate with senior management and other departments to ensure that the company is meeting its objectives
• Resolve conflicts and problems as they arise, ensuring that all issues are handled in a timely and professional manner
• Ensure that the company complies with all relevant laws, regulations, and standards

Qualifications:

• Bachelor's degree.
• Proven experience as a manager or in a similar role.
• Having 4+ years of experience in the KPO/US Operations industry.
• Have direct exposure with onshore clients or have worked in onshore client-facing roles.
• Must have handled a team of at least 5 members.
• Excellent leadership and communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage and motivate a team.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong computer skills, including proficiency in Microsoft Office, Salesforce, and other relevant software.

Shift: - 12:00 PM - 09:00 PM IST & 01 PM- 10 PM

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What's your current CTC?

Experience:

• Operations management: 4 years (Required)

Language:

• English (Required)

Location:

• Raipur, Chhattisgarh (Raipur) (Required)

Work Location: In person