Assistant Operations Manager

TP; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TP in Bengaluru seeks a senior professional with 10+ years in banking credit card collections and team management to lead operations. You will drive recovery targets, oversee collections teams and dialer operations, and ensure strict adherence to compliance.

You will also mentor Team Leaders, deliver MIS reports and performance reviews, and shape strategy for escalation handling and process improvements.

Qualifications

• 10+ years in Banking Credit Card Collections within a leadership role.
• Strong MIS, Excel and analytical capabilities.
• Experience in team management and performance oversight.

Responsibilities

• Manage Credit Card Collections Operations
• Lead Team Leaders & Collections Teams
• Drive Recovery Targets & Collection KPIs
• Handle Dialer Operations & Collection Strategies
• Prepare MIS Reports & Performance Reviews
• Ensure Compliance & Manage Escalations

Skills

Team management

MIS

Excel

Analytical skills

Credit card collections

Banking domain knowledge

Tools

Dialer system

Job description

Experience: 10+ Years in Banking Credit Card Collections with Team Management Experience

Key Responsibilities: Manage Credit Card Collections Operations

Lead Team Leaders & Collections Teams

Drive Recovery Targets & Collection KPIs

Handle Dialer Operations & Collection Strategies

Prepare MIS Reports & Performance Reviews

Ensure Compliance & Manage Escalations

Required Skills: Banking Credit Card Collections Expertise

Team Management Experience

Strong MIS, Excel & Analytical Skills

preferably immediate joiners.