Assistant Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations

China, Beijing Branch; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

DBS Bank in Pune seeks a Customer Service professional to support clients across phone, email, and chat channels, providing accurate information and timely resolutions. You will document interactions, upsell appropriate products, and collaborate with cross-functional teams to enhance the customer experience.

The role requires 1-2 years in banking or financial services, strong communication, and the ability to thrive in a fast-paced environment while ensuring compliance with policies and

Qualifications

• Minimum 1–2 years of experience in a customer service or contact center role, preferably in banking or financial services.
• Strong communication and interpersonal skills, with the ability to interact with clients from diverse backgrounds.
• Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions.
• Proficient in using various software applications and digital tools to support client interactions.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Commitment to delivering exceptional customer service and a passion for the banking industry.

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat.
• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution.
• Proactively identify and address client needs, offering appropriate solutions and products.
• Maintain accurate and detailed records of client interactions and transactions.
• Collaborate with cross-functional teams to enhance the overall customer experience.
• Continuously develop product knowledge and stay updated on industry trends and regulations.
• Adhere to all relevant policies, procedures, and compliance requirements.

Skills

Communication skills

Interpersonal skills

Problem solving

Digital tools

Customer service

Adaptability

Job description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
• Proactively identify and address client needs, offering appropriate solutions and products
• Maintain accurate and detailed records of client interactions and transactions
• Collaborate with cross-functional teams to enhance the overall customer experience
• Continuously develop product knowledge and stay updated on industry trends and regulations
• Adhere to all relevant policies, procedures, and compliance requirements

Requirements

• Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions
• Proficient in using various software applications and digital tools to support client interactions
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Commitment to delivering exceptional customer service and a passion for the banking industry

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Pune-DBIL

Job: Customer Service

Schedule: Regular

Employee Status: Full time