Assistant Manager - WSM

Jones Lang LaSalle, Inc.; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Jones Lang LaSalle, Inc. in Chennai is seeking an experienced Assistant Manager for Workplace Services to deliver seamless facility operations and an exceptional employee experience on site.

You will oversee office services, vendor partnerships, and space management, while leading teams, ensuring safety compliance, and driving cost efficiency for the client. 48 weekly hours, Chennai location, 4+ years experience preferred.

Qualifications

• Bachelor's Degree in Engineering, Hospitality, Business Administration or related field required.
• 8+ years of experience in Workplace Services, Facilities Management or related fields.
• Proven track record managing large corporate offices and vendor ecosystems.

Responsibilities

• Oversee day-to-day workplace and facility operations and standards.
• Manage IFM vendors, monitor SLA/KPI, and conduct reviews.
• Serve as single point of contact for workplace services and client stakeholders.

Skills

Workplace Experience Management

Facilities Management

Vendor Management

Stakeholder Management

Budget & Financial Management

Team Leadership

Health & Safety Compliance

Project Coordination

Customer Service Excellence

Communication & Presentation Skills

Education

Bachelor's Degree in Engineering, Hospitality, Business Admin

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Workplace Services - Assistant Manager (WSM)

Location: Chennai

Experience: 4+

Industry: Integrated Facilities Management (IFM) / Corporate Real Estate / Workplace Experience

Role Overview

The Workplace Services Manager is responsible for delivering seamless workplace operations, enhancing employee experience, managing facilities services, ensuring compliance, and driving operational excellence across the client site.

Key Responsibilities

Workplace & Facilities Operations

• Oversee day-to-day workplace and facility operations.
• Ensure smooth functioning of office services, reception, meeting rooms, pantry, and employee amenities.
• Maintain high standards of workplace experience and customer satisfaction.

Vendor Management

• Manage IFM vendors and service partners.
• Monitor SLA and KPI performance.
• Conduct regular service reviews and implement corrective actions.

Client & Stakeholder Management

• Serve as the single point of contact for workplace services.
• Build strong relationships with client stakeholders and business leaders.
• Manage escalations and ensure timely resolution.

People Management

• Lead workplace and facilities teams.
• Drive team performance, engagement, and development.
• Ensure adequate staffing and succession planning.

Health, Safety & Compliance

• Ensure compliance with statutory, EHS, and corporate policies.
• Conduct audits, inspections, and risk assessments.
• Support emergency preparedness and business continuity planning.

Financial Management

• Manage operating budgets and expenses.
• Review invoices, purchase orders, and cost reports.
• Identify cost-saving and efficiency opportunities.

Projects & Space Management

• Support office moves, churn, fit-outs, and workplace projects.
• Coordinate with project teams for workplace enhancements.
• Drive sustainability and space utilization initiatives.

Required Qualifications

• Bachelor's Degree in Engineering, Hospitality, Business Administration, or related field.
• 8+ years of experience in Workplace Services, Facilities Management, Corporate Real Estate, or Hospitality Operations.
• Strong experience managing large corporate offices and vendor ecosystems.

Key Skills

• Workplace Experience Management
• Facilities Management
• Vendor & Contract Management
• Stakeholder Management
• Budget & Financial Management
• Team Leadership
• Health & Safety Compliance
• Project Coordination
• Customer Service Excellence
• Communication & Presentation Skills

Location

On-site –Chennai, TN

Scheduled Weekly Hours

48

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