Assistant Manager, Trustee Billing and Reporting

Altisource; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Altisource in Bengaluru, India seeks a Lead for Trustee Billing Operations to oversee the Billing Team Leads and Analysts, ensuring milestone-based billing is completed accurately and within SLAs.

You will drive end-to-end billing lifecycle, prevent revenue leakage, report on revenue trends, support SOX/compliance, and lead process improvements and AI-enabled initiatives while partnering with Finance, Operations and clients.

Qualifications

• Billing operations leadership with SLA focus.
• End-to-end oversight of trustee billing lifecycle.
• Identify and invoice billable activities to servicers.
• Monitor billing performance, volumes, and unbilled balances.
• Drive SLA adherence with reporting and coaching.
• Support audits, SOX compliance, and documentation.

Responsibilities

• Oversee Billing Team Leads and Billing Analysts.
• Ensure milestone-based billing is accurate and timely.
• Maintain visibility of recognized but unbilled revenue.
• Prepare monthly revenue reporting and forecasts.
• Coordinate monthly revenue review with leadership.
• Drive process improvements and AI-enabled initiatives.

Job description

Job Description

• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing Analysts, ensuring milestone-based billing is completed accurately and within established SLAs.
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable services are invoiced timely, accurately, and in accordance with the specific customer requirements and contractual billing timelines.
• Ensure transferred loans and servicing portfolios are promptly identified as soon as reported to the billing team and that all billable activities are tracked, and invoiced to the appropriate servicer, preventing revenue leakage.
• Monitor billing performance, workflow volumes, aged unbilled balances, and operational bottlenecks, implementing corrective actions to ensure timely billing execution.
• Drive SLA adherence through regular performance monitoring, reporting, coaching, and escalation management while maintaining a high-performing and motivated team.
• Provide regular SLA reporting, operational updates, risk assessments, and performance metrics to the Senior Manager, Billing Operations.
• Prepare and review weekly and month-end revenue reporting based on completed milestones and services delivered to customers.
• Ensure revenue activity is accurately reported to the Accounting team within the month-end close calendar, including Business Day 1 reporting requirements.
• Maintain complete visibility of recognized but unbilled revenue and ensure timely invoicing once billing milestones are achieved.
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and pipeline information.
• Coordinate monthly revenue review meetings with the Corporate Controller to discuss actual results, forecasts, variances, billing trends, and revenue risks.
• Prepare forecast packages and monthly revenue reporting for review by the Senior Manager, Billing Operations, and business leadership.
• Perform variance analysis and provide concise commentary on business performance and revenue trends.
• Support internal and external audits, SOX compliance activities, reconciliations, and documentation requests.
• Drive process improvement, automation, and AI-enabled initiatives to improve billing accuracy, operational efficiency, reporting quality, and scalability.
• Partner with Operations, Finance, Accounting, and client stakeholders to ensure high levels of service delivery and customer satisfaction.
• Maintain strong internal controls, audit trails, approvals, and supporting documentation for billing and revenue-related activities.