Assistant Manager - Technical Support (North)

River Mobility; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

River Mobility in Pune, India, is seeking a customer-focused Technical Support Specialist. You will provide assistance to customers via phone, email, or chat, and help troubleshoot issues to resolution.

You will collaborate with internal teams, document solutions, and analyze feedback to improve processes, while staying current with new technologies and industry trends to deliver outstanding service.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Stay up-to-date with new technologies and industry trends.

Job description

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Stay up-to-date with new technologies and industry trends.