Assistant Manager - Technical Services (Construction)

Sika AG; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sika AG is seeking an Assistant Manager - Technical Services (Construction) to demonstrate construction products, perform lab testing, and provide on-site technical support for customers in the APAC region, South Asia area. The role involves training customers, maintaining RCA documentation, and coordinating with sales for product sampling.

Qualifications include a BE or Diploma in Civil Engineering with 5–8 years in Construction Chemicals.

Qualifications

• Must have strong technical knowledge in construction chemicals and civil engineering applications.
• Experience in handling on-site technical services and client interactions preferred.

Responsibilities

• Demonstrate suitable construction products at new and existing customers to drive sales growth.
• Conduct laboratory testing relevant to customer requirements.
• Record, analyze, certify and summarize findings; maintain results records.
• Troubleshoot to determine root causes of problems or complaints.
• Provide technical support to customers/contractors on site.
• Support Sales team with product sampling and demonstrations at sites.
• Stay updated on market trends and competitive landscape and take necessary actions.
• Capture and share periodic customer feedback on product performance.

Skills

Technical knowledge

Education

BE / Diploma Civil Engineering

Job description

Assistant Manager - Technical Services (Construction)

• Full-time


• Global Contract type: Permanent


• Region: APAC


• Area: South Asia


• Global Department: Technical Service

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 102 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s more than 34,000 employees generated annual sales of CHF 11.76 billion.

Overview :

Demonstrate suitable construction products for customers, proactive sampling, speedy complaint resoltion, maintaining RCA & Product Application training for customers, maintain customer activity calender.

Job Description :

• Product demonstration at new & existing customers leading to sales growth


• Conduct Laboratory testing relevant to customer requirement


• Record, analyze, certify and prepare summaries of findings and maintain records of the results.


• Troubleshootto determine reasons for problems of complaints.


• Provide technical support to customers /contractors on site.


• Provide support to Sales team to conduct product sampling/ demonstration at site.


• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions.


• Capture & share periodic customer feedback on product performance.


• Periodic Engage with Sika authorised applicator baseTechnical Product persentation at customer site/ office

• BE / Diploma Civil Engineering.


• Minimum 5 to 8 years of experience in Construction Chemicals.


• Must have good technical knowledge.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.