Assistant Manager - Technical Services

B. Braun Group; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Mediclaim & life insurance

Learning programs & skill development

Global exposure to broaden horizons

Paternity & birthday leave

Mental wellness support with counsell"

Job summary

B. Braun India, a leader in medical devices, seeks an Asst Manager to lead a Service Engineer team and drive service excellence across our product lines.

You will oversee guidance, timely service delivery, and alignment with revenue targets while coordinating training for field staff and supporting new product launches. You will collaborate with Global & Regional Technical Support, manage customer queries, and ensure escalation procedures are followed, contributing to a customer-centric,

Qualifications

• Self-motivated and capable of working independently.
• Strong interpersonal and stakeholder management skills.
• Customer-centric mindset with problem-solving abilities.

Responsibilities

• Manage a team of Service Engineers in the assigned territory.
• Ensure proper guidance to the team and timely delivery of services.
• Ensure revenue achievement as per targets.
• Ensure service delivery as per KPIs.
• Review and improve service strategies for the product group to meet business objectives.
• Support and coordinate new product launches.
• Approve training schedules for Field Service Team and conduct product training for new models.
• Maintain training records and provide on-site breakdown support.
• Respond to customer queries via phone and email; resolve complaints within agreed timelines.
• Coordinate with Global & Regional Technical Support on product-related training.
• Monitor product complaints and provide feedback on operations.
• Evaluate new product operation and provide actionable feedback.
• Handle ad-hoc projects.

Skills

Self-Motivated

Negotiating and influencing skills

Inter personal skills

Stake holder management

Customer Centric

Job description

Are you a Service Manager passionate about driving Service for innovative healthcare products? If so, this opportunity could be for you! Join us in at B. Braun in India, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Asst Manager at B. Braun Group you will play a vital role maintaining efficient production processes for the manufacturing of our high-quality medical products.

Key Responsibilities

• Manage a team of Service Engineers in the assigned territory
• Ensure proper guidance to the team and timely delivery of Services
• Ensure Revenue achievement as per targets
• Ensure Service delivery as per KPI’s
• Related to assigned Product or Product group review the existing repairing service strategies and establish new strategies to achieve business objectives
• Support and coordinate the new products to be launched
• Approve the training schedule for Field Service Team to maintain their skill level related to the specific product/product groupConduct product training for new models
• Maintain the training record
• Provide support to field service to solve the breakdowns at site
• Respond to customer query and request via phone and email - Solve customer complaints within a reasonable timeframe and follow predefined escalation procedure if required
• Communicate with Global & Regional Technical Support group for all Technical Support/Training functions related to the product/product group
• Monitor complaints related to product/product group
• Evaluate new product operation and function, then give feedback.
• Handle ad-hoc projects.

What Will you bring to the team:

• Self-Motivated
• Negotiating and influencing skills
• Inter personal skills
• Stake holder management
• Customer Centric

What sets B. Braun apart?

B. Braun is one of the world's leading medical technology companies headquartered in Germany. We are proud to say that since the inception of our India operations in 1984, we have made significant strides in the Indian healthcare market. We supply more than 5,000 products and 120,000 articles in areas like anaesthetics, intensive care medicine, cardiology, extracorporeal blood treatment and surgery.

Our core values of Innovation, Efficiency, Sustainability, Trust, Accountability, and Diversity foster a performance-driven culture where we challenge each other constructively to grow personally and professionally.

Recognized through awards such as 'Dream Companies to Work For' and 'Great Place to Work,' we invite you to join our team driven by a shared vision – to protect and improve the health of people around the world.

What can we offer you?

• Exciting sales incentives
• Mediclaim & life insurance
• Recognition & rewards to celebrate your efforts.
• Learning programs & skill development to accelerate your growth.
• Global exposure to broaden your horizons.
• Paternity & birthday leave for life’s special moments.
• Mental wellness support with counselling and mindfulness sessions.

What’s next?

Upon receiving your application, our dedicated Talent Acquisition team will review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary!

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here

Check us out on Social Media!

B. Braun Group LinkedIn

B. Braun India Facebook

B. Braun Group YouTube