Assistant Manager, Service Delivery, India

ReSource Pro; Bengaluru; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

ReSource Pro in Bengaluru seeks a dynamic leader to drive client services, talent inventory and cross‑functional collaboration. You will coach teams, oversee client programs, and ensure high service standards across accounts.

You will identify growth opportunities, manage projects, control budgets and engage employees while aligning with information security policies and corporate goals.

Responsabilidades

• Manage and coach direct reports to be effective in client management and people management.
• Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.
• Oversee the daily operations of each client teams to ensure client satisfaction.
• Manage email, phone or in-person interactions with clients to maintain and enhance client relationship.
• Execute company-wide client related programs to ensure consistent service delivery and brand promises.
• Oversee on-boarding of new clients.
• To ensure consistency and control of automation.
• Proactively seeks opportunity to improve client experience and drive business growth.
• Support US based business development functions effectively in acquiring new clients and developing existing clients.
• Ensure all department activities comply with information security policies.
• Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.
• Stay well informed of corporate goals and strategies; Identify and lead department, division or company level projects.
• Lead assigned cross-function or company-wide activities and projects.
• Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs.
• Manages priorities and budgets to meet company, department and team goals.

Descripción del empleo

UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN

YOUR PASSION FOR EXCELLENCE STARTS HERE!!

1. Talent Inventory - 20%

• Manage and coach direct reports to be effective in both client management and people management.
• Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.

2. Client Services - 20%

• Oversee the daily operations of each client teams to ensure client satisfaction;
• Manage email, phone or in-person interactions with clients to maintain and enhance client relationship;
• Execute company-wide client related programs to ensure consistent service delivery and brand promises;
• Oversee on-boarding of new clients.
• To ensure consistency and control of automation.

3. Business Growth - 15%

• Proactively seeks opportunity to improve client experience and drive business growth.
• Support US based business development functions effectively in acquiring new clients and developing existing clients.
• Ensure all department activities comply with information security policies.

4. Problem Solving - 15%

• Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.

5. Managing Projects - 15%

• Stay well informed of corporate goals and strategies;
• Identify and lead department, division or company level projects.
• Lead assigned cross-function or company-wide activities and projects.

6. Employee Engagement and Budget - 15%

• Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs.
• Manages priorities and budgets to meet company, department and team goals.