Assistant Manager/Senior Manager - Brand Operations

Rusk Media; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Rusk Media is seeking a high-impact Brand Operations professional to join our post-sale execution and client success engine. Depending on experience, you will join as Manager or Senior Manager, owning a high-value portfolio or leading a pod in LCS or MM/EM.

The role guarantees flawless campaign execution and ROI storytelling through data and tools. You will leverage AI, automation, and reporting (Excel, Power BI, Mixpanel) to drive efficiency, retention, and growth while collaborating with Brand

Qualifications

• 3-9+ years in Brand Operations, Account Management, or Client Success within Digital Media, OTT, Digital Publishing, or Media Agencies.
• Bachelor’s degree in Marketing, Advertising, Business, or Communications; Master’s degree preferred.
• Proficient in Advanced MS Excel, Power BI/Mixpanel (or similar), presentation design, digital analytics, and AI/automation tools.
• Data & Analytics: translate campaign data into ROI-driven insights.
• Industry Knowledge: AVOD/SVOD ecosystem, digital media, branded content.
• Communication: excellent verbal and written skills with client stakeholders.

Responsibilities

• Manage a portfolio of clients, ensuring seamless campaign execution and proactive stakeholder coordination.
• Drive client retention and account growth through strategic consulting, content marketing solutions, and upselling opportunities.
• Ensure timely, error-free campaign delivery while effectively managing client escalations.
• Leverage AI, automation, and advanced reporting tools to improve operational efficiency.
• Analyze campaign performance, create insightful client presentations and dashboards, and demonstrate ROI through data-driven storytelling.
• Collaborate with the Brand Strategy team by providing operational insights and KPI-driven recommendations for upcoming pitches.

Skills

Brand Operations

Account Management

Client Success

Digital Media

OTT

Digital Publishing

Education

Bachelor’s degree in Marketing, Advertising, Business, or Communications

Master’s degree preferred

Tools

Excel

Power BI

Mixpanel

Presentation Design

Digital Analytics

AI/Automation Tools

Job description

Rusk Media is building the future of entertainment. We are on a mission to revolutionize how entertainment is consumed among the 12-34 audience across the globe. We deliver fiction entertainment via our products across the advertiser-led (AVOD) and subscriber-led (SVOD / OTT) landscape. With a customer-first mindset and branded content, we’ve delivered massive value to advertisers across the nation through IPs like Alright, Binge, LIT, and Playground, as wel as shows on OTTs like Amazon miniTV, MX Player, and Hotstar.

Role Overview

We are looking for a high-impact Brand Operations professional to join our growing post-sale execution and client success engine. Depending on your experience and strategic capabilities, you wi l join us at the Manager or Senior Manager level. In this role, you wi l step away from traditional "client servicing" and take on active, growth-driven account management. You wil take ownership of a high-value portfolio or step up to lead a dedicated functional pod—Large Client Solutions (LCS) or Mid-Market/Emerging Market (MM/EM). Your mandate is to guarantee flawless campaign execution, leverage tech and data to prove campaign ROI, and drive organic portfolio growth through exceptional client experiences.

Key Responsibilities

• Manage a portfolio of clients, ensuring seamless campaign execution and proactive stakeholder coordination.
• Drive client retention and account growth through strategic consulting, content marketing solutions, and upselling opportunities.
• Ensure timely, error-free campaign delivery while effectively managing client escalations.
• Leverage AI, automation, and advanced reporting tools (Excel, Power BI, Mixpanel, etc.) to improve operational efficiency.
• Analyze campaign performance, create insightful client presentations and dashboards, and demonstrate ROI through data-driven storytelling.
• Collaborate with the Brand Strategy team by providing operational insights and KPI-driven recommendations for upcoming pitches.

Qualifications

• Experience: 3-9+ years in Brand Operations, Account Management, or Client Success within Digital Media, OTT, Digital Publishing, or Media Agencies.
• Education: Bachelor's degree in Marketing, Advertising, Business, or Communications; Master's degree preferred.
• Technical Skills: Proficient in Advanced MS Excel, Power BI/Mixpanel (or similar), presentation design, digital analytics, and AI/automation tools.
• Data & Analytics: Strong ability to translate campaign data into impactful client presentations and ROI-driven insights.
• Industry Knowledge: Good understanding of the AVOD/SVOD ecosystem, digital media, and branded content.
• Communication: Excellent verbal and written communication skills with experience managing client stakeholders and high-priority campaigns.