Assistant Manager - Sales Support CCG

Deutsche Post; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Blue Dart Express Limited, part of the DHL Group, invites applications for the position of Assistant Manager–Sales Support. You will oversee end-to-end billing, invoicing and collections coordination for branch customers, ensuring accuracy and timely deliveries in line with contractual terms.

The role requires collaboration across Branch Finance, Sales and Operations to optimize receivables and improve DSO, while maintaining proactive communication with customers and internal teams to resolve

Responsibilities

• Coordinate with Branch Finance & Accounts teams for timely bill generation
• Validate accuracy of invoices as per contractual terms and company norms
• Ensure customization of invoices as per customer agreements
• Ensure timely dispatch of invoices to customers
• Work closely with Sales teams to ensure timely collections
• Follow up on pending, short, or delayed payments
• Track receivables ageing and elevate as per timelines
• Support improvement of DSO at branch level
• Coordinate with Finance and Sales teams to resolve billing disputes
• Ensure closure of disputes before payment due dates
• Maintain proactive customer communication
• Maintain billing, dispatch, and collection MIS
• Share reports with Branch Finance and Sales leadership
• Ensure adherence to SOPs, audit, and documentation standards
• Align billing cycles with contractual agreements
• Support onboarding of customers from billing readiness perspective
• Ensure coordination across Sales, Operations, and Finance
• Adhere to defined SOPs and processes
• Identify recurring issues and highlight to supervisor
• Suggest improvements to enhance accuracy and turnaround time
• Support automation and process improvement initiatives
• Apply learnings from errors and audit observations

Job description

Job Title: Assistant Manager–Sales Support

Function: Sales

Reports To: Branch Head

Location: Branch / Regional Locations

Travel Required: 25% 50% 75%

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and securedeliveryservicesacross55,000+locationsinIndiaaswellasinternationally.Itscompetenciesspan acrossevaluationandcontracting,planningandtransition,deliveryandexecution, andspecificservicecapabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport,storage,andcommunicationsbusiness,sinceMay2004.

BlueDartExpressLimitedisapartoftheDHLGroup'sDHLeCommercedivision,leveragingthisgloballogisticsleader’s networkacross220countriesand terroriestoprovidecomprehensiveexpressandlogisticssolutionstoourclients.Our robustnetworkandunmatchedinfrastructure havepositionedtheBlueDartbrand asakeyIndia-grownlogisticsplayer withanunmatchedandphenomenalglobaloutreachrootedintheDHLbrandofitsmajorityshareholder.

We are proud to be consistently ranked among India's Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creatingaworkplacewherepeoplearevalued,empowered,andwearthesobriquetBlueDarterwithhonour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional,successionplanningandglobalcareerpaths,andstrongcultureofrecognition.

Position Overview:

The Executive/SeniorExecutive–SalesSupport–Branchisresponsibleformanagingend-to-endbilling,invoicing,and collections coordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines.

Job Purpose:

Toensure accurate and timely billing, efficientcollections follow-up, and resolutionof customerbilling queries, thereby supportingrevenuerealization,improvingreceivablesperformance,andenhancingcustomerexperience.

Key Roles & Responsibilities:

Billing & Invoicing Management

• Coordinate with Branch Finance & Accounts teams for timely bill generation
• Validate accuracy of invoices as per contractual terms and company norms
• Ensure customization of invoices as per customer agreements
• Ensure timely dispatch of invoices to customers

Collections & Receivables Management

• Work closely with Sales teams to ensure timely collections
• Follow up on pending, short, or delayed payments
• Track receivables ageing and elevate as per timelines
• Support improvement of DSO at branch level

Customer Query & Dispute Resolution

• Coordinate with Finance and Sales teams to resolve billing disputes
• Ensure closure of disputes before payment due dates
• Maintain proactive customer communication

Reporting & Governance

• Maintain billing, dispatch, and collection MIS
• Share reports with Branch Finance and Sales leadership
• Ensure adherence to SOPs, audit, and documentation standards

Sales & Branch Coordination

• Align billing cycles with contractual agreements
• Support onboarding of customers from billing readiness perspective
• Ensure coordination across Sales, Operations, and Finance

Process Discipline & Continuous Improvement

• Adhere to defined SOPs and processes
• Identify recurring issues and highlight to supervisor
• Suggest improvements to enhance accuracy and turnaround time
• Support automation and process improvement initiatives
• Apply learnings from errors and audit observations