Executive Sales Support (DBG)

Deutsche Post; Dibrugarh; On-site; INR 500,000 - 700,000; Full time

Job summary

Blue Dart Express Limited, part of the DHL Group, seeks an Executive – Sales Support (Branch) to manage end-to-end billing, invoicing, and collections coordination for branch customers. The role interfaces with Sales, Finance and customers to ensure timely revenue realization and dispute resolution.

The ideal candidate will have 2–4 years of experience in billing and collections, a commerce/BA background (MBA preferred), and proficiency in MS Excel and ERP systems.

Qualifications

• Graduate in Commerce or Business Administration; MBA preferred.
• Experience in billing, invoicing, collections or sales support roles (2–4 years).
• Exposure to logistics/courier/B2B services is a plus.

Responsibilities

• Manage end-to-end billing, invoicing and collections coordination for branch customers.
• Coordinate with Sales, Finance and Customers to ensure accurate revenue realization.
• Maintain billing, dispatch and MIS and ensure adherence to SOPs.

Skills

Billing & invoicing

Collections management

MS Excel

ERP systems

Stakeholder coordination

Customer orientation

Problem solving

Education

Graduate in Commerce

MBA preferred

Tools

MS Excel

ERP systems

Job description

Job Title: Executive – Sales Support - Branch

Function: Sales

Reports To: Branch Head

Location: Branch / Regional Locations

Travel Required: 25% 50% 75%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet "Blue Darter" with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Executive/Senior Executive – Sales Support – Branch is responsible for managing end-to-end billing, invoicing, and collections coordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines.

The role acts as a key interface between Sales, Finance, and Customers to ensure smooth revenue realization, effective dispute resolution, and strong process discipline at the branch level.

Job Purpose

To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience.

Key Roles & Responsibilities

Billing & Invoicing Management

• Coordinate with Branch Finance & Accounts teams for timely bill generation
• Validate accuracy of invoices as per contractual terms and company norms
• Ensure customization of invoices as per customer agreements
• Ensure timely dispatch of invoices to customers

Collections & Receivables Management

• Work closely with Sales teams to ensure timely collections
• Follow up on pending, short, or delayed payments
• Track receivables ageing and elevate as per timelines
• Support improvement of DSO at branch level

Customer Query & Dispute Resolution

• Coordinate with Finance and Sales teams to resolve billing disputes
• Ensure closure of disputes before payment due dates
• Maintain proactive customer communication

Reporting & Governance

• Maintain billing, dispatch, and collection MIS
• Share reports with Branch Finance and Sales leadership
• Ensure adherence to SOPs, audit, and documentation standards

Sales & Branch Coordination

• Align billing cycles with contractual agreements
• Support onboarding of customers from billing readiness perspective
• Ensure coordination across Sales, Operations, and Finance

Process Discipline & Continuous Improvement

• Adhere to defined SOPs and processes
• Identify recurring issues and highlight to supervisor
• Suggest improvements to enhance accuracy and turnaround time
• Support automation and process improvement initiatives
• Apply learnings from errors and audit observations

People & Team Support

• Provide operational guidance to branch sales teams
• Ensure process adherence and performance discipline
• Support manpower planning inputs where required

Qualifications & Experience

Education:

• Graduate in Commerce / Business Administration
• MBA preferred

Experience:

• 2 – 4 years
• Experience in billing, invoicing, collections, or sales support roles
• Exposure to logistics / courier / B2B services preferred

Skills & Capabilities

Technical Skills:

• Understanding of billing and invoicing processes
• Knowledge of receivables and collections management
• Proficiency in MS Excel and reporting tools
• Familiarity with ERP / billing systems

Key Competencies:

• Attention to detail
• Strong coordination and stakeholder management
• Customer orientation
• Problem-solving approach
• Ability to work under timelines

Key Performance Indicators

KRA: Billing Timeliness - KPI: % invoices generated and dispatched within timelines

KRA: Billing Accuracy - KPI: Number of billing errors / rework cases

KRA: Collections Efficiency - KPI: % collections achieved within due dates

KRA: Receivables Control - KPI: Reduction in overdue receivables / ageing

KRA: Dispute Resolution - KPI: Turnaround time for closure of billing issues

KRA: Reporting & Compliance - KPI: Accuracy and timeliness of MIS

KRA: Stakeholder Coordination - KPI: Feedback from Sales / Finance teams

KRA: Process Improvement & Discipline - KPI: Reduction in recurring errors; adherence to SOPs

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work Certified - a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits - from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking - where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer

Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion, and Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [e-mail].