Assistant Manager Routing

JLL; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

JLL Bengaluru is seeking a Routing and Transportation Operations Leader to manage end-to-end employee transportation routing across shifts, ensure optimum route planning, vehicle utilization, and service levels, and drive continuous improvements through automation and technology tools.

You will mentor routing executives, coordinate with transport managers, vendors, and client stakeholders, publish daily/weekly/monthly performance reports, enforce safety protocols, review route validations, and

Qualifications

• Strong understanding of transport routing principles and route optimization techniques.
• Experience with transportation management systems and routing tools.

Responsibilities

• Manage end-to-end routing operations for employee transportation services across shifts.
• Ensure optimum route planning, route clubbing, and vehicle utilization while maintaining service quality.
• Monitor routing accuracy and ensure compliance with agreed service levels.
• Analyze demand patterns and optimize routes to improve efficiency and reduce transportation costs.
• Manage routing exceptions, ad-hoc requests, and service escalations.
• Coordinate with vendors, scheduling teams, tracking teams, and command center for seamless operations.
• Ensure timely completion of routing activities within defined cut-off timelines.
• Drive continuous process improvements through automation and technology tools.
• Review and validate route splits, capacity utilization, and deployment plans.
• Collaborate with stakeholders to address transport-related concerns and enhance employee experience.
• Publish daily, weekly, and monthly routing performance reports.
• Track and report route efficiencies, vehicle utilization, clubbing opportunities, and cost optimization initiatives.
• Analyze travel time trends and recommend routing improvements.
• Monitor transportation demand patterns and forecast vehicle requirements.
• Maintain routing records, audit documentation, and compliance data.
• Review route validation reports and ensure corrective actions are implemented.
• Prepare MIS dashboards and performance metrics for management review.
• Lead and mentor routing executives and senior executives.
• Conduct regular performance reviews, coaching sessions, and knowledge-sharing initiatives.
• Coordinate with transport managers, client stakeholders, and vendors to resolve operational issues.
• Ensure adherence to SOPs, audit requirements, and process controls.
• Support new project implementations, UAT activities, and transportation technology enhancements.
• Drive a culture of safety, accountability, and operational excellence within the routing team.

Skills

Route optimization

Data analysis

Stakeholder management

Leadership

Tools

MoveInSync

Microsoft Excel

Power BI

Job description

Delivery of Client Satisfaction

• Manage end-to-end routing operations for employee transportation services across shifts.
• Ensure optimum route planning, route clubbing, and vehicle utilization while maintaining service quality.
• Monitor routing accuracy and ensure compliance with agreed service levels.
• Analyze demand patterns and optimize routes to improve efficiency and reduce transportation costs.
• Manage routing exceptions, ad-hoc requests, and service escalations.
• Coordinate with vendors, scheduling teams, tracking teams, and command center for seamless operations.
• Ensure timely completion of routing activities within defined cut-off timelines.
• Drive continuous process improvements through automation and technology tools.
• Review and validate route splits, capacity utilization, and deployment plans.
• Collaborate with stakeholders to address transport-related concerns and enhance employee experience.

Achieving Safety Aspects

• Ensure compliance with all transportation safety protocols and regulatory requirements.
• Monitor escort allocation for female employees during night operations.
• Ensure routing complies with first pickup and last drop safety requirements.
• Review routing outputs to eliminate single female traveller scenarios and other safety deviations.
• Monitor and act on security dashboard alerts related to: Vehicle over-speeding
• Geo-fence violations
• SOS alerts
• Vehicle stoppage alerts
• Device connectivity issues
• Ensure all routing changes and operational deviations are documented and reported.
• Participate in incident investigations and implement corrective actions.

Operational Excellence & Reporting

• Publish daily, weekly, and monthly routing performance reports.
• Track and report route efficiencies, vehicle utilization, clubbing opportunities, and cost optimization initiatives.
• Analyze travel time trends and recommend routing improvements.
• Monitor transportation demand patterns and forecast vehicle requirements.
• Maintain routing records, audit documentation, and compliance data.
• Review route validation reports and ensure corrective actions are implemented.
• Prepare MIS dashboards and performance metrics for management review.

Team Management & Stakeholder Engagement

• Lead and mentor routing executives and senior executives.
• Conduct regular performance reviews, coaching sessions, and knowledge-sharing initiatives.
• Coordinate with transport managers, client stakeholders, and vendors to resolve operational issues.
• Ensure adherence to SOPs, audit requirements, and process controls.
• Support new project implementations, UAT activities, and transportation technology enhancements.
• Drive a culture of safety, accountability, and operational excellence within the routing team.

Teamwork should be one of your strongest attributes, as you will collaborate closely with cross-functional teams to ensure all transportation KPIs, operational targets, and client expectations are consistently achieved.

Technical Expertise

• Strong understanding of transport routing principles and route optimization techniques.
• Experience with transportation management systems and routing tools such as MoveInSync or similar platforms.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Power BI, and reporting tools.
• Knowledge of transportation safety compliance and operational governance.
• Excellent organizational, prioritization, and time-management skills.
• Ability to analyze large datasets and convert insights into operational improvements.
• Attention to detail and commitment to accuracy.

Leadership Skills

• Ability to lead teams in a fast-paced transport operations environment.
• Strong stakeholder management and vendor management capabilities.
• Proven ability to handle escalations and drive issue resolution.
• Ability to make data-driven decisions and influence operational outcomes.

Communication Skills

• Do you possess excellent spoken and written English communication skills? Can you effectively engage with employees, vendors, clients, and leadership teams? If yes, bring your ambition and explore our world of possibilities.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay an