Assistant Manager -Restaurants

Courtyard by Marriott; Chennai; Sur place; INR 700 000 - 900 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

Courtyard by Marriott in Chennai seeks a Restaurant Manager (Management) to oversee daily restaurant operations, supervise staff, assist with menu planning, and uphold sanitation standards.

The role emphasizes training, guest satisfaction, and ensuring service quality during peak meal periods. You will also assist in budgeting and supervising shifts to maintain operational excellence.

Qualifications

• High school diploma or GED; 4 years experience in food and beverage or related area.
• Or 2-year degree in Hospitality/Hotel/Restaurant mgmt with 2 years related experience.
• Strong supervision, training and coaching abilities.

Responsabilités

• Assists in management of restaurant team and supervises daily shift operations.
• Monitors staff performance and provides feedback to achieve goals.
• Ensures compliance with restaurant policies, sanitation and service standards.
• Opens and closes restaurant shifts and handles guest interactions to resolve issues.
• Participates in menu planning and budgeting to meet financial objectives.

Connaissances

Staff supervision

Customer service

Training

Coaching

Communication

Formation

High school diploma

2-year hospitality degree

Description du poste

Job Description:

Additional Information

Job Number: 26121361

Job Category: Food and Beverage & Culinary

Location: 564 Anna Salai, Teynampet, Chennai Tamil 600018, India VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Management

Job Summary

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

Candidate Profile

Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.