Assistant Manager, Quality Assurance

Spectrum Talent Management; Nainital; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Spectrum Talent Management is seeking an Assistant Manager Quality Assurance for our tissue manufacturing unit in India. You will oversee testing, inspection, and QA compliance to ensure product quality from jumbo reels to finished sheets.

Responsibilities include data analysis, handling customer complaints, implementing CAPA, maintaining lab equipment and SOPs, and leading the QA team towards continuous improvement and WCM initiatives.

Responsibilities

• Ensure testing and inspection of jumbo reels, finished reels, and sheet products to meet defined quality standards and customer requirements.
• Ensure quality assurance activities follow approved Standard Operating Procedures (SOPs) and periodically review and improve these procedures.
• Monitor and analyze production and quality data to identify trends, deviations, and improvement opportunities.
• Investigate customer complaints, perform root cause analysis, implement corrective and preventive actions, and ensure timely closure.
• Coordinate with production and sales teams to resolve quality issues and, when required, visit customers to support complaint resolution.
• Ensure availability of laboratory chemicals, testing materials, and analytical equipment.
• Maintain laboratory instruments and testing equipment and ensure timely calibration.
• Ensure compliance with customer requirements, regulatory standards, and tissue product specifications.
• Conduct product benchmarking and identify opportunities for quality enhancement and process improvement.
• Lead, train, and develop quality team members.
• Identify quality, process control, and safety gaps and drive corrective actions.
• Participate in World Class Manufacturing (WCM) and continuous improvement initiatives.
• Coordinate with production, sales, technical, and support teams.
• Prepare and review monthly quality reports covering rejections, customer complaints, deviations, CTQ trends, and key quality indicators.

Job description

Role Overview

The Assistant Manager Quality Assurance will be responsible for ensuring the quality of tissue paper products manufactured at the plant. The role involves product testing and inspection, quality system compliance, customer complaint resolution, root cause analysis, laboratory management, and continuous improvement in tissue manufacturing processes.

Key Responsibilities

• Ensure testing and inspection of jumbo reels, finished reels, and sheet products to meet defined quality standards and customer requirements.
• Ensure quality assurance activities follow approved Standard Operating Procedures (SOPs) and periodically review and improve these procedures.
• Monitor and analyze production and quality data to identify trends, deviations, and improvement opportunities.
• Investigate customer complaints, perform root cause analysis, implement corrective and preventive actions, and ensure timely closure.
• Coordinate with production and sales teams to resolve quality issues and, when required, visit customers to support complaint resolution.
• Ensure availability of laboratory chemicals, testing materials, and analytical equipment.
• Maintain laboratory instruments and testing equipment and ensure timely calibration.
• Ensure compliance with customer requirements, regulatory standards, and tissue product specifications.
• Conduct product benchmarking and identify opportunities for quality enhancement and process improvement.
• Lead, train, and develop quality team members.
• Identify quality, process control, and safety gaps and drive corrective actions.
• Participate in World Class Manufacturing (WCM) and continuous improvement initiatives.
• Coordinate with production, sales, technical, and support teams.
• Prepare and review monthly quality reports covering rejections, customer complaints, deviations, CTQ trends, and key quality indicators.