Assistant Manager - Quality Assurance

YANMAR India; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health & well-being

Global exposure

Work-life balance

Equal opportunity

Job summary

Yanmar Engine Manufacturing India (YEMI) Pvt. Ltd is seeking a technical service engineer to resolve customer complaints, provide after-sales support, and investigate engine issues across mechanical and electrical systems. The role involves field visits, root-cause analysis, and developing troubleshooting guides.

候选人需具备引擎装配/拆解经验，熟悉ECU与SAD工具，具备质量分析方法（8D/5 Whys/Fishbone）能力，并具备良好沟通技巧及客户导向思维。

Qualifications

• Hands-on experience in engine assembly and disassembly.
• Experience in investigating field complaints and failure analysis.
• Deep knowledge of engine systems and components.
• Knowledge of ECU and engine software tooling (SAD).
• Familiarity with quality tools (8D, 5 Why, Fishbone).
• Hindi language skills are a plus.

Responsibilities

• Liaise between Service Department and Plant to resolve complaints.
• Provide technical support to the after-sales service team via phone, email, and other channels.
• Investigate field complaints and defects in engines/parts.
• Prepare root-cause analysis and corrective action recommendations.
• Conduct site visits to assess issues and provide on-site support.
• Develop and update troubleshooting guides and Failure Tree Analysis.

Skills

Analytical thinking

Customer focus

Communication skills

Problem solving

Field service

Technical troubleshooting

Hindi knowledge

Education

B.Tech/B.E.

Tools

Smart Assist Direct (SAD)

Job description

Yanmar, a global leader since 1912, excels in innovative solutions across agriculture, marine, and industrial sectors. Yanmar Engine Manufacturing India (YEMI) Pvt. Ltd is a 100% owned subsidiary of Yanmar Japan, established in 2019. Our culture thrives on innovation, efficiency, and sustainability.

What we do:

YEMI primarily focuses on manufacturing of Industrial Engines and sales and service of the Industrial Engines/Agricultural Products/ Marine (Small – Medium & Large) Engines. Additionally, YEMI is running a full-fledged R&D center, with the vision of developing a global R&D center in India and to provide the cost and technological merits of India to the Yanmar Group.

What is in for you:

Employees at YEMI benefit from a collaborative work environment, continuous learning opportunities, global exposure, a culture that promotes HANASAKA (let the people bloom)and a commitment to sustainability through initiatives like solar energy and rainwater harvesting. We also offer a comprehensive benefits package, including health and well-being, equal employment opportunities and policies that are benchmark for work-life balance.

Essential Duties and Responsibilities:

• Act as liaison between Service Department and Plant to ensure seamless communication and swift resolution of customer complaints
• Provide technical support to the after-sales service team through phone, email, and other communication channels.
• Address service inquiries and troubleshoot both mechanical and electrical issues related to engines, including Mechanical and Common Rail engines.
• Investigate field complaints and returned engines/parts from the market due to defects, with hands-on involvement
• Ensure quick and accurate information flow between Customer Service, Plant Operations, & Quality Assurance teams
• Prepare detailed technical reports with root cause analysis and corrective action recommendations
• Make warranty primary judgments based on technical investigation
• Conduct site visits (OEM plants / Field) in complex/challenging situations to assess issues firsthand and provide immediate technical support
• Escalate unresolved issues to the Cross-Functional Team (CFT).
• Develop and update Failure Tree Analysis (FTA) and troubleshooting guides based on customer complaints.
• Manage, maintain, & calibrate special tools, & ensure the investigation room operates according to YEMI standards.
• Share and disseminate quality-related information with YJ Quality Assurance Division members including field failure data, trend analysis, and improvement recommendations
• Sound knowledge of inspection tools and measurement equipment (calipers, micrometers, gauges, bore gauges, dial indicators, etc.)
• Customer-centric mindset and proactive problem-solver with strong analytical thinking

Education and Work Experience Requirements:

• Hands-on experience in engine assembly and ability to disassemble and assemble engines independently
• Hands-on experience in investigating field complaints and conducting failure analysis
• Deep technical knowledge of engine functionality including combustion systems, fuel systems, cooling systems, lubrication systems, and mechanical components
• Knowledge of quality control methods and problem-solving techniques (8D, 5 Why, Fishbone Analysis, PDCA, etc.)
• Knowledge and experience in overall plant operations (safety, quality control, processing, assembly, maintenance)
• Strong negotiation skills to handle customer complaints and manage expectations professionally
• Presentation skills, ability to deliver clear, concise technical presentations to customers and management
• Knowledge and experience on ECU and Software Tools such as Smart Assist – Direct (SAD)
• Speaking proficiency in Hindi Added Advantage

Education - B. Tech/B. E

Experience - Similar working experience for 10 to 12 Years