Assistant Manager - Quality

Desun Hospital; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Desun Hospital in Kolkata is seeking a Hospital Quality Manager to implement and monitor quality improvement programs, ensure NABH/JCI compliance, and lead internal audits.

The role requires training staff on QA, SOPs, CAPA, RCA and patient safety; coordinating across departments to elevate quality and patient satisfaction; and preparing reports for management.

Qualifications

• Bachelor's/Master's in Hospital Administration.
• Experience in hospital quality, NABH standards, audits and patient safety.
• Knowledge of QA, SOPs, CAPA, RCA, and healthcare compliance.
• Strong communication, analytical and problem-solving skills.
• Proficient in MS Excel, PowerPoint, and quality documentation.

Responsibilities

• Implement and monitor hospital quality improvement programs.
• Ensure compliance with accreditation standards such as NABH or JCI, and pursue NABH accreditations.
• Conduct internal quality audits and inspections.
• Monitor quality indicators, patient safety goals, and clinical outcomes.
• Investigate incidents, patient complaints and root causes, and implement corrective actions.
• Train hospital staff on quality policies, infection control, and SOPs.
• Coordinate with departments to improve processes and patient satisfaction.
• Prepare quality reports, documentation, and presentations for management.

Skills

Quality improvement

NABH standards

Audits

Patient safety

Communication

Analytical

Problem-solving

MS Excel

PowerPoint

Quality documentation

Education

Bachelor's/Master's in Hospital Administration

Tools

MS Excel

PowerPoint

Job description

Role & responsibilities

• Implement and monitor hospital quality improvement programs.
• Ensure compliance with accreditation standards such as National Accreditation Board for Hospitals & Healthcare Providers (NABH) or Joint Commission International (JCI), where applicable and faced atleast two NABH accreditations.
• Conduct internal quality audits and inspections.
• Monitor quality indicators, patient safety goals, and clinical outcomes.
• Investigate incidents, patient complaints, and root causes, and implement corrective actions.
• Train hospital staff on quality policies, infection control, and standard operating procedures (SOPs).
• Coordinate with different departments to improve processes and patient satisfaction.
• Prepare quality reports, documentation, and presentations for management.

Preferred candidate profile

• Bachelor's/Master's in Hospital Administration.
• Experience in hospital quality, NABH standards, audits, and patient safety.
• Knowledge of QA, SOPs, CAPA, RCA, and healthcare compliance.
• Strong communication, analytical, and problem-solving skills.
• Proficient in MS Excel, PowerPoint, and quality documentation.