Assistant Manager - Quality

Lenskart; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Lenskart Manufacturing seeks a senior quality & manufacturing excellence leader to drive in-process quality across all operations in Gurugram. You will implement fault-prevention methods like Poka-Yoke, SPC, and FMEA, reducing rejections and defects through structured RCA.

Lead QMS enhancement, audits, and SOP adherence while collaborating cross-functionally to sustain continuous improvement across the supply chain.

Qualifications

• Drive in-process quality across manufacturing operations.
• Implement Poka-Yoke, SPC, FMEA to prevent defects.
• Lead RCA to reduce rework, rejections, and complaints.
• Strengthen QMS, audits, and SOP adherence.

Responsibilities

• Drive in-process quality discipline across all manufacturing operations.
• Implement systems for early defect detection (Poka-Yoke, SPC, FMEA).
• Reduce rejections, reworks, and customer complaints via RCA.
• Strengthen quality checkpoints, SOP adherence, and audits.

Skills

Quality management

Lean Six Sigma

RCA / CAPA

Data-driven decisions

Cross-functional collaboration

Problem solving

Leadership

Job description

In-process Quality & Manufacturing Excellence

• Drive in-process quality discipline across all manufacturing operations.
• Implement systems for early detection and prevention of defects (Poka-Yoke, SPC, FMEA)
• Reduce rejections, reworks, customer complaints, and returns through structured root cause analysis (RCA)
• Strengthen quality checkpoints, digital controls, SOP adherence, and manufacturing audits.

2. Supplier Quality Management & Incoming Quality

• Develop robust Supplier Quality Assurance (SQA) systems.
• Lead supplier audits, qualifications, and continuous improvement programs.
• Ensure 100% compliance of incoming materials through IQC and vendor performance metrics.

3. Process Excellence & Continuous Improvement

• Lead customer quality initiatives by collaborating with CX, retail, and after-sales teams.
• Analyze customer complaints, returns, and NPS feedback to identify systemic improvement areas.
• Build a strong feedback loop from field to factory to drive proactive improvements.

4. Quality System, Audits & Certifications

• Strengthen QMS and drive compliance with ISO, GMP, regulatory, and international quality standards.
• Establish documentation, traceability, and data-driven quality management practices.
• Ensure 100% audit readiness throughout the year.

CORE COMPETENCIES

• Execution ownership & accountability Communication across all levels
• Agility & comfort with ambiguity People development & retention
• Strong problem-solving mindset Lean / Six Sigma / RCA / CAPA / Risk Management
• Technology & automation orientation Cross-functional stakeholder management
• Data-driven decision making Customer-first approach
• Quality Management System Bias for action & continuous improvement
• Quality Management System Bias for action & continuous improvement

WHY LENSKART MANUFACTURING

• Be part of a mission-driven brand redefining an entire industry at scale.
• Lead one of the most technologically forward manufacturing environments in the consumer space.
• Work in a culture that rewards ownership, bold ideas, and first-principles thinking.