Assistant Manager - Process Training (Process Trainer/ New Hire Training/ OJT/ Nesting/ NHT/ TNA /TNI ) - Hyderabad

SmartRecruiters, Inc.; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

WNS, part of Capgemini, Hyderabad-based, is hiring an Assistant Manager - Process Training. The role involves delivering process training for new hires and exiting staff, managing OJT and nesting, following training plans, and publishing reports.

You will lead BAU training interventions (TNI/TNA, refreshers, knowledge assessments), update training content, and coordinate with clients and SMEs to drive process improvements, reporting daily/weekly/monthly reviews.

Qualifications

• Experience delivering process training to new hires and exit staff.
• Ability to design and update training content.
• Strong reporting and data interpretation skills.

Responsibilities

• Deliver training to new hires and exiting staff per manuals and plans.
• Lead TNI/TNA, refreshers, and knowledge assessments.
• Publish relevant reports and MI for training tasks.
• Gauge post-training performance and share insights for next batches.
• Interact with clients and SMEs for process improvements.
• Create SOPs and content for training materials.

Skills

Training delivery

OJT / On-the-job training

Process improvement

Reporting & analytics

Job description

Assistant Manager - Process Training (Process Trainer/ New Hire Training/ OJT/ Nesting/ NHT/ TNA /TNI ) - Hyderabad

• Full-time

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Work From Office- Rotational Shiftdeliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.Successfully delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batchesLead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short contentTo evaluate and make necessary amendments to the training material on periodic basisComplete indulgence on Reporting / MI for all training relevant choresInteract with clients & share lob / SME intelligence for process bettermentActively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsSOP & Content creation