Assistant Manager - Process Training Process Trainer Training Delivery Training Management Trainer - Hyderabad

WNS; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

WNS, part of Capgemini, seeks a Training Specialist to deliver training to new hires and exiting staff, following established manuals and plans. A Bachelor's degree is required, and the role is based in-office in Hyderabad with rotation shifts.

You will oversee post-training performance, report metrics, and collaborate with clients to improve processes. The role involves creating and maintaining training content and participating in client reviews.

Qualifications

• Bachelor's degree required.

Responsibilities

• Deliver training to new hires and exiting staff following training manuals and standards.
• Publish reports on training outcomes and metrics.
• Lead BAU interventions such as TNI/TNA, refreshers, and knowledge assessments.
• Create and update training content and materials.
• Coordinate with clients and share SME insights for process improvements.
• Participate in client reviews and present training performance.
• Perform reporting/MI for training-related tasks.

Education

Bachelor's degree

Job description

Job Description:

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Work From Office- Rotational Shiftdeliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.Successfully delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batchesLead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short contentTo evaluate and make necessary amendments to the training material on periodic basisComplete indulgence on Reporting / MI for all training relevant choresInteract with clients & share lob / SME intelligence for process bettermentActively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsSOP & Content creation

Qualifications

Bachelor's degree