Assistant Manager - Pranaam

Adani Transmission (ATL); Ahmedabad District; On-site; INR 450,000 - 750,000; Full time

Job summary

Adani Airports Holding Limited is seeking an Executive - Pranaam to support day-to-day operations, interact with guests, and coordinate with frontline teams. The role focuses on delivering high-quality service, addressing guest needs promptly, and enabling efficient operation within airport-related services.

The ideal candidate will have a Bachelor's in Hospitality Management or related field and 3–5 years of hospitality or customer service management experience, preferably in airports or travel

Qualifications

• Bachelor's in Hospitality Management, Business Administration, or related field.
• 3–5 years in hospitality or customer service management, especially in airport or travel-related services.

Responsibilities

• Provide high-quality guest assistance, promptly meeting needs.
• Coordinate with the frontline team to ensure smooth service delivery.
• Collect guest feedback and report findings for improvements.
• Manage resources and ensure tools/equipment are available.
• Ensure compliance with safety and service standards.
• Promote digital tools like the Pranaam App among guests and staff.

Skills

Guest Assistance

Service Coordination

Feedback Collection

Resource Management

Compliance & Standards

Digital Tools Adoption

Education

Bachelor's in Hospitality Management

Job description

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world‑class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

Job Purpose:

Executive - Pranaam is responsible for supporting the day-to-day operations of Pranaam services, ensuring a high level of customer satisfaction and efficient service delivery. This role involves direct interaction with guests and coordination with the frontline team.

Education Qualification:

Bachelors in Hospitality Management, Business Administration, or related field.

Work Experience:

3 - 5 years in hospitality or customer service management, especially in airport or travel-related services.

Guest Assistance:

Provide high-quality assistance to guests, ensuring their needs are met promptly and efficiently. Strive to exceed guest expectations with every interaction, fostering a welcoming and hospitable environment that leaves a lasting positive impression.

Service Coordination:

Coordinate with the frontline team to ensure smooth service delivery, addressing any immediate operational issues to maintain seamless operations.

Facilitate effective communication among team members to enhance overall guest satisfaction and operational efficiency.

Feedback Collection:

Collect feedback from guests and report to the management for continuous improvement, ensuring that guest insights are used to refine service quality. Implement necessary changes based on feedback to provide a better experience and address any recurring issues.

Resource Management:

Ensure the availability and proper use of resources required for service delivery, monitoring resource utilization to optimise efficiency. Regularly check and maintain all tools and equipment to ensure they are functioning correctly and are readily available when needed.

Compliance and Standards:

Adhere to safety and service standards, ensuring compliance with all relevant regulations and guidelines to maintain high service quality. Conduct regular training sessions for staff to keep them updated on safety protocols and service standards.

Support in Digital Initiatives:

Promote the use of digital tools such as the Pranaam App among guests and team members to enhance service efficiency.

Key Stakeholders - Internal:

• Shift Incharge - Pranaam


• Frontline Team


• Commercial Team


• Finance Team


• BD Marketing Team


• Human Resources


• IT Team


• Security Team

Key Stakeholders - External:

• Concessionaires


• Airlines


• Ground Handlers


• Marketing Agencies


• Social Media


• Passengers


• Customs, Immigration, BCAS, AAI, CISF etc